What are the responsibilities and job description for the Style Advisor position at Varley?
The Style Advisor is a brand ambassador who inspires confidence in customers and their colleagues. They are accountable for delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedure.
Customer Experience
Act as the Ambassador for the brand to create and cultivate a culture of trust and community.
Build relationships with existing and new clients.
Deliver the brand service ceremony in all client interactions.
Exceed client expectations and go the ‘extra mile’ in every interaction.
Support the execution and implementation of retail events and activities.
Commercial and Operations
Drive sales and KPIs through meaningful customer interactions.
Provide feedback to the store management team on new opportunities to improve sales and operations in the store.
Keep up to date with product knowledge and fashion trends.
Follow all operational procedures and policies, raise noncompliance or risk to management.
Maintain store standards in line with brand guidelines.
Maintain back of house standards and guidelines in line with company policy and procedures.
The Candidate
Customer centric and passionate about delivering exceptional levels of service.
A strong team player.
Has a high attention to detail.
A strong passion for all things fashion and is up to date with current market trends.
Agile in ways of working and can adapt to meet the needs of the business.
A minimum of 1 years’ experience in a similar role.
Flexible to work shifts in line with store opening hours including weekends, evenings, and public holidays.
Benefits
Employee Purchase Scheme with 50% off for employees.
Friend and Family Purchase Scheme with 20% off.
Uniform allowance.
25 Days holiday or part time equivalent.
Enhanced Maternity and Parental Leave after 2 years.
Lunches provided.
Events and socials.
Who We Are
Founded in 2015, Varley is a fashion brand rooted in movement. Headquartered between London, Los Angeles, and New York, it remains an international, family-run business, with quality and community at its heart. Offering a curated wardrobe of contemporary and active collections for the modern woman, Varley exists to instil quiet confidence with clothing that is made to move and evolve with your everyday.
Our People
We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.
Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women.
We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.
