Customer Service Manager

Lead. Inspire. Elevate Customer Experiences.

Why We Need You
At Varsity Home Service, we don’t just meet customer expectations—we exceed them. That’s why we’re looking for a top-tier Customer Service Manager who genuinely cares about people and sees this opportunity as more than just a job—it’s a career.

As the leader of our Customer Care Team, you’ll play a vital role in ensuring an outstanding customer experience. Your leadership will empower our team to assist customers, resolve concerns, and book service appointments, all while building lasting relationships. Join our award-winning team and see why we’re voted “Best of LI” year after year!

Your Role & Impact

Your mission is simple: lead our Customer Care Team to provide exceptional service by:
> Overseeing and coaching a team of dedicated Customer Service Representatives

> Managing customer communications via phone (primary), email, and other channels

> Converting inquiries into booked service appointments with warmth and professionalism

> Handling customer concerns with empathy and providing effective solutions

> Ensuring accurate and timely data entry to maintain customer records

> Collaborating with internal teams to enhance the customer journey

> Leading team training and professional development initiatives

What You Bring to the Team

Proven experience in customer service, leadership, or dispatching (experience in the trades is a plus!)
A positive, can-do attitude and a passion for helping others
Strong communication skills—both verbal and written
Exceptional organizational and problem-solving abilities
Ability to thrive in a fast-paced, goal-driven environment
A team-player mentality with a strong sense of integrity

Perks & Benefits

Competitive pay
Paid Time Off – vacation, sick days & holidays
Health Insurance
401(k) with company match
First-class training & career growth opportunities
State-of-the-art call center
Company-branded apparel
Employee referral bonus program

Friends & Family program

A true team environment—we’re more than coworkers, we’re family. From company outings to lifelong friendships, you’ll love being part of Varsity.

Join Our Winning Team

If you're a motivated leader who’s passionate about delivering exceptional customer service, we’d love to hear from you! Apply today and start your career with Varsity Home Service—where customer care isn’t just a job, it’s our mission.

Join the Varsity Home Service Family

For over 60 years, Varsity Home Service has been Long Island’s premier home service company, built on a foundation of quality, integrity, and excellence. Our success comes from using the best materials and equipment, delivering top-tier workmanship, and—most importantly—hiring the best people.

We’re not just another home service company. You’ve seen our trucks, heard our radio ads—but what you may not know is what it’s like to be part of our team.

At Varsity, you’ll experience:
1. Appreciation – We recognize and reward hard work.
2. Growth – Ongoing training, career advancement, and skill development.
3. Teamwork – A supportive, family-like culture where everyone has your back.
4. Impact – Your work directly contributes to our success and customer satisfaction.

Many people come to Varsity looking for a job, but they stay because they find a fulfilling career with endless opportunities to learn and excel.

If you’re looking for more than just a job—if you want to be part of something bigger—we’d love to hear from you. Here, your work is valued, your growth is encouraged, and your future is bright.

Take the next step in your career and join a team that truly makes a difference!

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $25 - $35