OEM Support Engineer

Are you mechanically inclined with interest or experience in the aerospace industry? Are you looking for a full-time, permanent job with a growing company? Vartan Aero is an aircraft product support service provider looking to hire OEM Support Engineer at our Everett, WA location where we provide support to Boeing and all of the big-name customers onsite. 

Find us on the web at www.vartan.aero

Tasks:

•    Supporting an environment conductive to the successful installation of IFE/avionics and other aircraft electrical equipment
•    Serving as the primary Everett, WA location product subject matter expert for IFE/avionics customer and site production contacts after initial product-focused training with travel as needed to customer facilities both domestic and international
•    Coordinating with internal and external customers face to face, via email and chat functions, and via phone and/or conference calls
•    Performing support, installation and configuration pf IFE (in-flight entertainment)/avionic equipment/other electrical related tasks
•    Reading and interpreting drawings, instructions, wiring diagrams, specifications, and other technical documentation to perform job functions
•    Performing rework to harnesses and fiber optic cables such as pin replacements and fiber cleaning (training can be provided)
•    Supporting the release of replacement until parts from bonded spares storage
•    Tracking job tasks performed and invoiced all worked hours appropriately
•    Coordinating with admin/management staff to perform project management functions for customers, partners/vendors and internal teams on scheduling, tracking, and reporting issues
•    Serving as subject matter expert for input/updates to the product service manuals such as CMMs, AMMs, and other pertinent documents
•    Performing cross-training of other team-members to ensure adequate skill crossover for secondary shifts/vacation/surge-demand
•    Attending all related customer and partner meetings as needed
•    During periods of downtime, support standard operations team with other aircraft reworks (training provided)
•    Performing other duties as needed during times of excess demand such as assisting other field service activities at request of the local site Manager

Requirements:

•    Ability to work first shift with flexibility for travel, and work OT
•    Reliable transportation
•    Ability to work independently or as a team in a fast-paced environment
•    Have high standards for your work
•    Ability to clear a background check, drug screen, and obtain a Boeing badge and passport
•    Proficiency in Microsoft Office and internal software applications
•    Occasionally required to lift and/or move up to 25lbs
•    Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Preferred Qualifications: 

•    Have previous work experience in electronics and equipment using wiring diagrams, service manuals, layouts, and other detailed information
•    Ability to be on a rotation for 24/7 aviation technical support coverage. This position is typically 1st shift, but the candidate will need to change as required based on work demand
•    Ability to travel as required and obtain a passport
•     Must demonstrate strong and effective verbal, written and interpersonal communication skills
•    Must demonstrate a superior customer-oriented attitude
Must demonstrate strong/broad knowledge of aircraft systems and avionics sub¬ systems
•    Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, a multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment

Benefits: 

•    100% Employer paid health insurance after 1 year of service, 75% employer paid during first year of employment (excluding dependents)
•    Employer paid Short Term Disability insurance (excluding WA employees)
•    Employer paid Long Term Disability insurance
•    Employer paid Life and Accidental Death and Dismemberment insurance
•    Option for Supplemental Life insurance
•    401(k) with employer match
•    80 hours paid vacation per year at 3.0769 hours per pay period 
•    52 hours of sick time accrued at 1 hour for every 40 hours worked
•    12 paid holidays per year
•    Overtime paid at time and half
•    Worked holiday pay paid at triple time
•    Opportunity to travel with costs covered 100% by the employer