Help Desk Technician

Job Summary:

We are seeking a proactive and skilled IT Support Technician to join our dynamic IT team. This role will be responsible for providing technical support to end-users, managing and troubleshooting a variety of IT systems and platforms, and ensuring the smooth operation of the organization’s technology infrastructure. The ideal candidate will have a strong understanding of Microsoft Windows client environments, Office 365 administration, and Intune basic administration, among other key IT skills.

Key Responsibilities:

• Provide technical support for employees using Microsoft Windows client systems, troubleshooting hardware and software issues, and ensuring optimal performance.
• Administer and manage Office 365, including user account management, email setup, and troubleshooting.
• Perform basic administration tasks using Microsoft Intune to manage mobile devices and applications.
• Utilize Manage Engine to monitor and maintain IT systems, deploy patches, and address security concerns.
• Manage and configure Active Directory to ensure proper user authentication, group policies, and security settings.
• Troubleshoot and resolve DNS-related issues, ensuring network reliability and connectivity.
• Support the use of Windows Subsystem for Linux (WSL) in development and production environments, troubleshooting issues as needed.
• Install, configure, and maintain software applications and system tools to support business operations.
• Provide end-user training and guidance on system and software use.
• Document support tickets, resolutions, and frequently asked questions to build an internal knowledge base.
• Collaborate with other IT team members to resolve complex technical issues and implement improvements.
• Assist in system updates and improvements to enhance overall IT infrastructure.

Required Qualifications:

• At least 3 years experience in IT support or related field with a strong focus on Microsoft Windows client environments.
• Hands-on experience with Office 365 administration and user management.
• Basic knowledge of Intune for mobile device management and app deployment.
• Familiarity with Manage Engine for systems monitoring and administration.
• Strong understanding of Active Directory management, including user/group creation, permissions, and policies.
• Experience with DNS management and troubleshooting within a networked environment.
• Working knowledge of Windows Subsystem for Linux (WSL) and the ability to troubleshoot related issues.
• Ability to handle multiple support tickets simultaneously in a fast-paced environment.
• Excellent communication skills and ability to work well with end-users.

Preferred Qualifications:

• IT certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with network troubleshooting and basic networking concepts.
• Bachelors Degree in Computer Sciences or equivalent.

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Rosslyn, VA 22209 (Required)

Ability to Relocate:

• Rosslyn, VA 22209: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $35