IT Helpdesk

POSITION DESCRIPTION

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20 hours per week. All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options.

• 30 hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
• 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

This position is for the VASA fitness corporate Helpdesk. It will be supporting all VASA Fitness locations via remote software, phone, email, chat/text and dispatching onsite technicians. The position is located in Orem and will not require any travel.

DELIVERABLES

• Respond to requests for technical assistance via phone, chat, text, or email.
• Train computer users as necessary
• Help update training manuals for new and revised software and hardware.
• Inform management of recurring problems
• Resolve technical problems with Local Area Networks and Wide Area networks.
• Follow up with customers and users to ensure complete resolution of issues
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.

Requirements:

MINIMUM QUALIFICATIONS

• A , Network preferred
• A working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Experience researching, analyzing, and interpreting automated system problems.
• Knowledge and experience of customer service practices

REQUIREMENTS

• Stress tolerance
• Attention to detail.
• Team interaction
• Customer service orientation
• Adaptability
• Learning skills
• Problem-solving
• Planning and organizing
• Oral and written communication skills
• Problem analysis

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

VASA Fitness is an Equal Opportunity Employer

Compensation: $18.00-$20.00 per hour DOE Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.