Job Title : Automation Test Engineer – Amazon Connect
No of positions : 5
Location : [NJ or Remote]
Job Type : [Contract]
Overview :
We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect and hands-on experience using Cyara and QTest. In this role, you will be responsible for designing, developing, and executing automated tests to ensure the reliability and quality of our contact center solutions. The ideal candidate is proficient in creating robust test frameworks, managing test cases, and working collaboratively with development and operations teams to drive continuous quality improvements.
Key Responsibilities :
- Test Automation & Execution :
Design, implement, and maintain automated test scripts and frameworks specifically for Amazon Connect call flows.
Utilize Cyara to simulate real-world voice interactions, stress-test IVR components, and validate the performance of contact center solutions.Integrate and manage API-based tests (e.g., using Postman or custom scripts) to simulate inbound and outbound calls.Test Management & Reporting :Develop, document, and manage test cases, plans, and test suites within QTest.
Track defects, analyze test results, and report on quality metrics to stakeholders, ensuring transparency and accountability.Collaborate with QA and development teams to resolve issues and drive continuous improvements in testing processes.Collaboration & Continuous Improvement :Work closely with cross-functional teams, including developers, product managers, and operations, to integrate testing into the CI / CD pipeline.
Participate in agile ceremonies, provide timely feedback on quality issues, and contribute to refining our testing strategies and methodologies.Stay updated on the latest testing trends, tools, and best practices, ensuring our QA processes remain current and effective.Documentation & Compliance :Ensure all test documentation is complete, accurate, and adheres to industry standards.
Contribute to the creation of technical documentation and training materials for internal teams.Required Qualifications :
Minimum of 5 years of experience in software testing, with a strong focus on automation.Hands-on experience with Amazon Connect, including testing call flows and IVR systems.Proven expertise in using Cyara for automated testing of contact center solutions.Experience managing test cases and defect tracking using QTest.Proficiency in scripting or programming languages such as Python, Java, or JavaScript for test automation.Familiarity with API testing and integration of test automation within CI / CD pipelines.Strong analytical, problem-solving, and communication skills.Ability to work collaboratively in a fast-paced, agile environment.Preferred Qualifications :
Experience with additional test automation tools and frameworks.Understanding of AWS services beyond Amazon Connect.Certifications in software testing or quality assurance.What We Offer :
Competitive salary and benefits package.Opportunities for professional growth and development.A collaborative, inclusive, and innovative work environment.The chance to contribute to cutting-edge contact center solutions that directly impact customer experience.
