What are the responsibilities and job description for the Technical Support Engineer position at Vast.ai?
About Us
Vast.ai’s cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.
We value curiosity, ownership, and continuous learning. You’ll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
We're looking for a Support Engineer to provide critical assistance to our clients and hosts. This is a full time, salaried, remote position that requires daily coverage, including shorter weekend shifts, to ensure our customers receive timely and effective support. About half of your time will be spent doing customer or host support, with the rest spent as part of an agile team that improves the Vast.ai cloud. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- Full-Time
- Core Hours, Monday-Friday 8 AM - 4 PM EST 3 hour/day weekend shifts
- Fully Remote (virtual office)
Vast.ai users or hosts strongly preferred.
Key Responsibilities
- Provide technical support to customers and hosts via email, chat, and phone
- Work within an agile team to improve the product and support
- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation
You Are
- A self-starter comfortable working in a fast-paced, dynamic environment
- Adaptable and willing to work flexible hours, including weekends
- Detail-oriented with strong organizational skills
- Passionate about AI and its potential to transform industries
To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.
Qualifications
- Strong technical background with experience in cloud computing, GPU technologies, or related fields
- Excellent problem-solving and communication skills
- Ability to work independently in a remote environment
- Fluency in English
- Experience with Linux operating systems
- Familiarity with AI, Vast.ai and machine learning concepts
- Customer-oriented mindset with a passion for delivering exceptional service
Annual Salary Range
$60,000 - $80,000 equity
Benefits
- Health, dental, vision and life insurance coverage
- Matching 401K
- Vacation and sick leave
- Opportunity to grow into other technical or management roles
- Fast growing, ambitious startup environment
Salary : $60,000 - $80,000
