What are the responsibilities and job description for the SERVICE OPERATIONS MANAGER position at Vast Data?
Description
We are looking for a highly organized and experienced Service Operations Manager to oversee and optimize the daily operations of our RMA and Internal Lab / Warehouse Operations. The ideal candidate will ensure the efficiency of these operations through monitoring performance and driving continuous improvements through KPIs. The Service Operations Manager will play a key role in streamlining and documenting processes, reducing operational costs, and driving scalability in a fast-growing environment.
Key Responsibilities :
RMA - Cross-Functional Communication
- Monitor and stay current with responses to various Slack channels related to the fulfillment of Customer advanced replacement RMAs
- Report on readouts to executive leadership team
- Work closely with several teams, including Support, for changes in the areas of process improvement, tools enhancements / automation, and train the trainer activities
- Keep current process documentation as it relates to the areas of Advance Replacement RMA, Lab / Warehouse inventory management, and Return To Vendor processes
Coordination across Repair Operations and Warehouse :
Inventory Management :
Reporting and KPI Management
Requirements :
Education : Bachelor's degree in Business, Operations Management, or related field (or equivalent work experience).
Experience :
Skills :
Technical : Familiarity with service management software and tools (e.g., Salesforce, Jira, NetSuite, etc.).
Certifications (optional) : Lean Six Sigma, ITIL, or other relevant certifications in service operations.
Preferred Qualifications :
Requirements
