What are the responsibilities and job description for the Senior Account Manager position at Vastian?
About the role :
Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Our single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta.
We are seeking an experienced and highly motivated Account Manager to manage and grow relationships with laboratory customers across healthcare. The ideal candidate will have strong sales, technical expertise, and exceptional customer service skills to help our customers maximize the value they receive from our products and services. You will be responsible for driving sales growth, providing tailored solutions, and ensuring the highest level of customer satisfaction.
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In addition to a competitive base salary and performance bonus program, Vastian offers a comprehensive and very pro-employee benefits package which includes the following :
- Medical, dental and vision insurance
- Short- and long-term disability coverage
- Life insurance and AD&D
- Supplemental life insurance
- 401(k) savings plan
- Paid time off
As an Account Manager, you will be responsible for managing inbound leads and outbound engagement with our most important existing clients to increase our book of business with each client and show the value of having the complete Vastian product suite. You will work with the sales and marketing team to create new strategies and approaches to upselling and cross-selling within our client base. You will work with Client Success to identify clients to engage with based on performance and usage data and engage with clients nearing the end of their subscription to drive renewals with add-on subscription purchases. You will leverage Salesforce to manage leads, work opportunities and analyze client behaviors and subscriptions.
Responsibilities and Duties :
Account Management :
Sales Growth :
Customer Engagement :
Market Intelligence :
Collaboration :
Qualifications :
If you are passionate about working within healthcare, and have the drive to build strong, long-term relationships while delivering value, we encourage you to apply for this exciting opportunity.
Vastian is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.
