Wireless Management Specialist

Position: Wireless Management Specialist 

Job Title: Mobility Management Specialist (MMS)

Organization: Telecom Management Solutions Organization

Classification: Exempt

Reports to: Assistant Manager – Mobility Management Solutions

JOB DESCRIPTION

The Wireless Management Specialist  is a client-facing position focused on cost reduction, visibility and on-going management of named-clients’ wireless mobility accounts and services. This includes wireless mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The Wireless Management Specialist will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Management Specialist is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.

Essential Functions and Qualifications:

• Forensic analysis of wireless invoices, inventory and expenses targeted to each client’s specific needs
• Consultative and proactive approach to client’s mobility management program
• Account Management in serving as an extension of client’s team
• Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier
• Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookup’s)
• Managing large volumes of data in excel and databases
• Navigating wireless carrier portals

Preferred Competencies:

• General knowledge of business finance – cost allocation, AP and GL Process
• Expert level Excel knowledge including the use of advanced functions and pivot tables
• Reviewing, understanding, and managing carrier contracts
• Knowledge of Telecom Expense Management and/or Mobility Management
• Ability to engage and guide a client in discussion of their mobility management ecosystem
• C-Level presentation and interaction skills

Major Duties and Responsibilities:

• Analysis of invoice and summary of recommendations sent to client
• Ownership of client’s mobility landscape including vendors, hardware, roadmap and mobile security
• Facilitate client call setup or internal meetings to discuss client opportunities
• Manage internal client online portal – login credentials, contracts loaded, standard plans & upcoming renewals
• Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program
• Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients.

Skills and Abilities

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management
• Ability to diagnose, articulate, and provide solutions for client’s issues
• Ability to scan and decipher large data sets quickly and efficiently
• Ability to leverage automation for efficiency and added customer benefit
• Ability to confidently make recommendations, implement and deliver client results

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment with some remote flexibility. 

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. 

Travel: Though very unlikely, some travel may be required to perform the critical functions of the job.

Required Education and Experience: College degree or related work experience

Work Authorization/Security Clearance (if applicable): Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.