What are the responsibilities and job description for the Coordinator - Customer Svc NE position at Vaughan Regional Medical Center?
Description
Primary Responsibilities:
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
- Distributes and explains forms, documents, and educational handouts to patients or family members.
- Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
- Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
- Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to Benefits Advisor for follow up.
- Ability to communicate verbally and in writing to patients, insurance companies or attorneys involved in patient accounts.
- Puts patient first. Always. Strives daily to give all customers excellent care.
- Other duties as assigned
Qualifications
Minimum Education
- High school diploma or equivalent Required
Required Skills
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action
