Field Service Supervisor

Position Summary:

The Field Service Supervisor serves as the key leader in the “in the field” performance of an operation’s service team. The Field Service Supervisor is responsible for the performance of the department’s technicians, works closely with the operation’s sales and administrative teams, meets regularly with customers to seek feedback, offer advice, and resolve any outstanding issues.

The Field Service Supervisor’s principal accountability is to set a high standard in the performance of the team of technicians. This would involve leading the team in setting a high standard of performance and professional conduct, recruiting core team members, training and oversight on technical performance, mentoring less experienced technicians, demonstrating a consistent commitment to safety and compliance, and setting a high standard of interaction with other team members throughout the operation.

Field Service Supervisor Primary Accountabilities:

• Lead, Manage, Accountability. This position demonstrates consistent leadership, primarily through their own behavior and consistency to the Company’s Core Values. The Field Service Supervisor also demonstrates good management decisions, particularly those that involve team members or customers. Lastly, they hold themselves and others to a high standard of accountability, in their work, behavior and commitment to the team.
• The Field Service Supervisor is responsible for helping to achieve department and operational goals, through management of income, labor, and expenses.
• Organic Growth. Individually, with team members and working with sales, supports organic growth of the operation.
• Improving Customer Satisfaction Levels. Delivers, individually and with members of their team, value to customers by meeting or exceeding customer expectations.
• Employee Engagement. Works toward a high level of personal and team engagement through support of a work environment that stresses communication and teamwork and collective efforts in continually building a strong service team.
• Achieves Execution Objectives. The Field Service Supervisor demonstrates a high level of multitasking, overseeing ongoing field installations and service work while providing support and feedback for the team. This position also ensures that commitments made to the customer are consistent with the work performed, and expectations are met.

Performance Measurement:

• Monthly targets established by the Operations Manager and General Manager.
• Consistently high levels of customer satisfaction.
• Actual levels of generated profitability consistent with the operation’s budget.
• Organic growth, with emphasis on propane account activity.
• Demonstration of Company’s Core Values.

Task Responsibilities – Individually and as a Team Leader:

• Leadership consistent with Core Values;
• Individually, and with others, consistently builds the technician Core Team.
• Demonstrates best practices in all aspects of customer interactions.
• Suggests and deploys processes to increase customer satisfaction, efficiency, safety, value and/or lower costs.
• Assures compliance to competitive and financially responsible margin on parts and equipment.
• Oversees the performance of quoted work, offering feedback when there are variances between expected and actual performance.
• Responsible for implementing training provided by the Safety and Compliance Manager and/or Operations Manager, with emphasis on maintaining safe work practices.
• In coordination with the Safety & Compliance Manager, investigates accidents and injuries, offering feedback to team members.
• Ensures work performed is compliant with state and federal regulations, with particular emphasis on safe propane practices.
• As necessary, joins with team members in work performance when customer demand increases.
• Working collaboratively, develops and continually improves customer-focus.
• Offers perspective and influence in the recruiting of new employees.
• Evaluates the performance of employees, and provide feedback to the OM and GM.
• Models behavior and sets a high standard of personal conduct for team members.
• Evaluates, coaches and communicates regularly with team members.
• Represents the company professionally and respectfully in all interactions with customers and with the public.
• Leads the team in “meeting or exceeding” expectations within all areas of our customer satisfaction as demonstrated by customer surveys.
• Resolves customer concerns or complaints in a professional and helpful manner;

Required Knowledge, Skills and Abilities:

• RI Master Pipefitter required
• Graduate of High School or equivalent (college degree preferred)
• Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
• Strong sense of professionalism and ability to maintain discretion
• Demonstrated ability to lead and work as part of a team
• Must have a valid driver’s license and a clean driving record
• Must meet employment eligibility standards set for criminal and other background checks

The employee will occasionally work in an office environment but will primarily be in and outside conducting field work. This employee is exposed to moving vehicles and changes in weather. The noise level in the work environment is usually quiet to moderate.

EEO and ADA Commitment

At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@sailenergy.net or call 207-837-4130. We will not respond to unsolicited third-party recruitment agencies.

Job Type: Full-time

Pay: $42.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• RI Master Pipefitter license (Required)

Ability to Commute:

• Smithfield, RI 02917 (Preferred)

Ability to Relocate:

• Smithfield, RI 02917: Relocate before starting work (Preferred)

Work Location: In person

Salary : $42 - $45