What are the responsibilities and job description for the Bad Debt Recovery Specialist position at VaxCare?
About VaxCare
VaxCare is an end-to-end solution that helps healthcare providers improve immunization rates and vaccine program profitability. We simplify a fragmented and complex system by connecting supply, management, and revenue through our digital platform. Driven by innovation and analysis, we’re on a mission to support physicians in delivering the best care possible.
The Role
The Bad Debt Recovery Specialist is a senior-level contributor within our RCM Operations team. This role focuses on recovering claims that have been written off to bad debt and helping prevent future losses through high-level quality assurance and process improvement. Because of the senior nature of the position, a track record of success in researching complex claims and collecting from insurance companies is essential.
In addition to recovery and QA responsibilities, this role provides additional support across all RCM Operations functions including Payer, Patient, and Pre-Processing to ensure consistency and scalability across the department.
Key Responsibilities
• Lead the recovery of claims written off to bad debt by reviewing the claims, correcting errors and performing research, and pursuing follow-up with insurance companies and patients to collect outstanding balances and reduce bad debt
• Conduct QA reviews on bad debt and daily claim activity to identify knowledge and process gaps on those who worked the claims prior
• Track and analyze bad debt and agent error trends and present findings to department leadership on a daily, weekly, and monthly basis
• Provide direct feedback to team leads and managers based on claim reviews and collection outcomes
• Fill in as needed across the Payer, Patient, and Pre-Processing RCM teams to ensure continuity of operations
• Meet and exceed senior-level performance metrics related to accuracy, recovery, and quality
Qualifications
• 5 years of experience in claims, medical billing, or insurance collections, with demonstrated success in resolving aged or denied claims
• Strong understanding of insurance payer behavior, denial management, and reimbursement processes
• Proven ability to analyze data, identify trends, and propose improvements
• Excellent communication and collaboration skills
• High attention to detail and familiarity with systems such as Excel, SQL, and revenue cycle platforms
• Experience in quality assurance or process auditing is a plus
Why VaxCare?
• Be part of a mission-driven company making a real difference in healthcare
• Work with a collaborative, high-performing team that values data, empathy, and innovation
• Take ownership of a senior role that directly impacts the financial health and future growth of the company
