What are the responsibilities and job description for the Inventory Returns Specialist position at VaxCare?
ABOUT VAXCARE
VaxCare is an end-to-end solution that improves immunization rates and overall vaccine program profitability. We bring ease and visibility to a complicated and fragmented system by connecting supply, management, and revenue, centered around in our easy-to-use digital product. We love to tackle challenges with an analytical spin, and we are constantly looking for ways to develop tools and solutions that help accomplish our mission of helping to support physicians provide the best care possible.
WHAT TO EXPECT IN THIS ROLE
The Inventory Returns Specialist position within the Inventory department is dedicated to assisting both VaxCare and our Partners in the reconciliation of inventory returns.
The ideal candidate should be a self-starter, collaborator, and effective communicator. They must be able to manage themselves, as needed, while ensuring that both the quality of work and performance targets are met. Precision and accuracy are keys to success in this role. This role consists of working with:
- Manage vaccine returns received from VaxCare clinic locations.
- Receive and process partner returns to ensure product is returnable.
- Reconcile returns and where applicable, create support cases to provide details behind any potential financial impacts resulting from any necessary adjustments.
- Organize returns by manufacturer and/or product.
- Clean and organize return waste.
- Manage undelivered vaccine returns.
- Research to determine if return was provided to carrier and make necessary adjustments if needed.
- Research returns received by carrier to determine status and submit vendor claims.
- Where applicable, create support cases to provide details behind any potential financial impacts resulting from any necessary adjustments.
- Manage the vaccine room.
- Count and Sort Bins by product type, manufacturer, year, and month.
- Upload sorted boxes into database.
- Regular box audits to ensure accuracy.
- Other Ad hoc responsibilities to support the needs of the Inventory Capital team, including but not limited to supporting partner outreach programs.
DESIRED QUALITIES
The ideal candidate has a history of hitting performance targets in complex and challenging situations. In addition to an off-the-chart level of engagement, this role requires the ability to be:
- A sharp eye for details: ability to focus on the small details to ensure accuracy.
- A critical thinker and problem-solver: having the skills to face new challenges head-on.
- A learning animal: seeking out the knowledge of general IT solutions to confidently answer the questions our Partners ask.
- An effective communicator: Someone who knows their audience or can make the complicated issue(s) simple for their target audience.
- Engaging: Exuding the energy to foster relationships with Partners to help make them feel taken care of.
- Relational: Exceptionally strong consultative and relationship skills with both our External and Internal partners.
- Resourceful: having the ability to work with other departments to get things done.
- Responsible: being able to manage a varied set of responsibilities and stay on top of the details that matter.
- Results-driven: ready to step in and make things happen.
- Experience with Microsoft Excel a must, including formulas and pivot tables.
