Virtual Partner Success Manager

ABOUT VAXCARE

VaxCare is an end-to-end solution that improves immunization rates and overall vaccine program profitability. We bring ease and visibility to a complicated and fragmented system by connecting supply, management and revenue, centered around our easy-to-use digital product. We love to tackle challenges with an analytical spin and we are constantly looking for ways to develop tools and solutions that help accomplish our mission of helping to support physicians provide the best care possible.

Partner Success Manager, Virtual

You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully leverage VaxCare’s technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience).  The Partner Success Manager, Virtual (PSM) is a virtual-first individual, dedicated to establishing oneself as a dependable and trusted advisor who understands their Partner’s business and immunization program goals and can accelerate the Partner’s time to efficiently maximize value realization from VaxCare’s technology platform via routine virtual engagements.  This includes managing the partner relationship, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a portfolio of accounts. If you consider yourself a creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company!

RESPONSIBILITIES

• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives
• Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition
• Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon
• Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology
• Use tools & resources with supporting data to drive better product adoption and objectives
• Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner

EXPERIENCE AND QUALITIES DESIRED

• Experience in direct partner (customer) engagement (selling, account management) with a proven history of establishing healthy, trust-based partner relationships that yielded high levels of partner satisfaction, retention, expansion, and advocacy
• Experience in delivering client focused solutions based on partner (customer) and business needs
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
• Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback
• History of using data to drive and prove results
• Ability to travel up to 15% of the time, including overnight travel
• Experience in the healthcare industry (with emphasis on vaccinations) is a plus
• Good organizational and time management skills
• Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies
• Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business

Note: Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.