What are the responsibilities and job description for the Operations Coordinator position at Vay?
Ever wanted to tell people, "Yeah, I helped launch the future of transportation"? Well, here's your shot. At Vay, we're flipping the script on mobility with Remote driving—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We're already live in Las Vegas, and trust us, we're just getting started.
Our journey so far since our launch in 2018:
Revolutionary remote driving tech- We built the world's first commercial remote driving product.
Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.
Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We're just getting started!
Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDrive
Discover what drives our culture- Explore our core values
Why this role is awesome:
You have experience in fast-paced operations, ensuring smooth daily execution while managing multiple priorities. You excel in dynamic environments, making real-time decisions to maintain efficiency. Organized and proactive, you coordinate teams, ensuring Remote Drivers and Field Support Agents are well-supported. Hands-on and solutions-driven, you resolve issues directly and seek continuous improvements. You prioritize fleet readiness, response times, and resource availability, enforcing policies to maintain high service levels. Detail-oriented and communicative, you refine processes to support business growth.
What you'll be driving:
🧠 Genius level team - Work with the smartest minds from over 30 countries around the world in deep tech & automotive
🌍 Huge scope for impact in a fast paced environment
💰 Salary stock options
🌴 Unlimited Paid Vacation Days
🏦 401(k)
🏥 Health, Dental & Vision Insurance
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🎉 Perks at Work Membership
🍎 Snacks & Drinks in Our Downtown Las Vegas Office
🎊 Fun Team Events Every Quarter
Introduction to Vay
If you want to be part of something groundbreaking, let's chat! We highly encourage & welcome applicants from all walks of life to help us create a better future for our world 🚗💨
Our journey so far since our launch in 2018:
Revolutionary remote driving tech- We built the world's first commercial remote driving product.
Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.
Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We're just getting started!
Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDrive
Discover what drives our culture- Explore our core values
Why this role is awesome:
You have experience in fast-paced operations, ensuring smooth daily execution while managing multiple priorities. You excel in dynamic environments, making real-time decisions to maintain efficiency. Organized and proactive, you coordinate teams, ensuring Remote Drivers and Field Support Agents are well-supported. Hands-on and solutions-driven, you resolve issues directly and seek continuous improvements. You prioritize fleet readiness, response times, and resource availability, enforcing policies to maintain high service levels. Detail-oriented and communicative, you refine processes to support business growth.
What you'll be driving:
- Shift Planning: The coordinator creates and manages schedules for Remote Drivers and Field Support Agents, ensuring adequate staffing, accounting for absences, and coordinating with management on future schedules.
- Task Assignment: The coordinator assigns tasks based on operational needs and individual skills, optimizing resource use and serving as the point of contact for task-related questions.
- Resource Readiness: Ensures vehicles, equipment, and technology are available and operational for each shift, including vehicle maintenance, charging, and communication systems.
- Vehicle Cleaning and Upkeep: Maintains the cleanliness of vehicles and the telecenter to ensure a professional image and positive work environment.
- Policy Execution: Enforces policies on charging, rebalancing, readiness, availability, and response times, ensuring vehicles and agents meet customer demands and service level agreements (SLAs), and reports any shortfalls.
- Based in Las Vegas, USA
- Fluent in English, both written and spoken
- Be in the office 5-days a week
- Experience in leading or supervising teams working in shifts
- Experience with customer facing work
- Strong problem-solving skills and ability to make decisions under pressure.
- Great communicator and team player, working well cross-functionally
- You are exceptionally organized - across all areas of work. Be a master of prioritization and detail, ensuring every task, deliverable, and interaction is executed with precision and efficiency
🧠 Genius level team - Work with the smartest minds from over 30 countries around the world in deep tech & automotive
🌍 Huge scope for impact in a fast paced environment
💰 Salary stock options
🌴 Unlimited Paid Vacation Days
🏦 401(k)
🏥 Health, Dental & Vision Insurance
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🎉 Perks at Work Membership
🍎 Snacks & Drinks in Our Downtown Las Vegas Office
🎊 Fun Team Events Every Quarter
Introduction to Vay
If you want to be part of something groundbreaking, let's chat! We highly encourage & welcome applicants from all walks of life to help us create a better future for our world 🚗💨