Clinical Care Manager

Clinical Care Manager

Who we are

Vayu Health is an equity-focused non-profit start-up healthcare company in California, launching an innovative, largely virtual outpatient care model designed for low-income people living with uncontrolled chronic conditions (starting with people with diabetes) who also have high social and behavioral needs (whole person care), and we are looking for like-minded people passionate about equity, person-centered care, and reducing barriers to accessing high-caliber care. We believe that a major shift is needed in the way we care.  

We are and believe in

• Acting with passion and creativity

• Leading with integrity

• Committing to being better

• Achieving strength through teams

• Inclusivity, where all individuals should be treated with grace and dignity

The Opportunity

The Clinical Care Manager will lead multiple outpatient multidisciplinary care teams composed of Community Health Workers, Behavioral Health Clinicians, and Registered Dietitians. This role also involves working directly with external providers such as PCPs and NPs to ensure holistic, seamless, high-quality care for our diverse patient population. 

The Clinical Care Manager is responsible for improving both patient care and the patient experience while managing and supporting the care team’s operations. This is a largely virtual outpatient multidisciplinary care model that we are learning to scale, and this role must be able to thrive working in a fast-paced, often ambiguous, high-patient-touch outpatient environment that includes phone calls, text messages, virtual visits, and community visits with operational elements still being defined.  This role requires compassion, creativity, innovative problem-solving, and the ability to work collaboratively with the care teams to ensure high-quality, patient-centered care. 

Responsibilities:

Clinical Support & Coordination:

• Oversee the daily activities of assigned multidisciplinary care teams, ensuring effective collaboration and seamless care delivery.

• Provide clinical expertise and support to team members, particularly in managing complex cases and clinical decisions.

• Lead clinical triaging efforts, ensuring appropriate escalation to maintain patient safety and care quality.

• Enhance the clinical effectiveness of the teams, ensuring adherence to the Vayu Care Model and best practices.

• Ensure adherence to HIPAA compliance regulations to protect patient privacy and confidentiality. 

Team Management & Development:

• Oversee all aspects of team management, including recruitment, onboarding, training, coaching, performance evaluations, disciplinary actions, and team transitions while fostering a collaborative, high-performing environment focused on delivering exceptional patient care. 

• Actively engage with your team in daily operations, collaborating closely with them to solve challenges, provide clinical guidance, and ensure efficient workflows. 

• Create an environment that encourages continuous learning, professional development, and open communication within the care team. 

Operational Excellence:

• Help create and optimize workflows, schedules, and clinical documentation to improve team effectiveness and ensure efficient, seamless patient care. 

• Help create and monitor and improve key clinical effectiveness metrics, and develop actionable plans to address any performance gaps. 

• Ensure compliance with HIPAA, regulatory standards, and clinical care contracts, particularly as they pertain to California regulations. 

• Problem-solve and multitask effectively to adapt effective human centered care delivery to meet the evolving needs of both patients and the care team. 

Team Dynamics & Collaboration:

• Build and maintain strong working relationships with external clinic staff, community clinics/federally qualified health centers (FQHCs), and providers to support a collaborative, patient-centered approach to care. 

• Facilitate regular huddles and case conferences to address challenges and improve team morale and productivity. 

• Lead by example, fostering a culture of open communication, teamwork, and high accountability. 

Strategic Growth & Continuous Improvement:

• Contribute to the development and implementation of clinical projects that drive improvement in both patient care and team performance. 

• Support the adoption of technology and EMR systems that enhance care delivery and streamline workflows as well as be a superuser.

• Identify opportunities to adjust team roles and responsibilities to ensure continued alignment with Vayu Health’s care model and strategic goals as we grow.

• Help implement and recruit members into our program. 

• Performs other duties as assigned. 

Required Qualifications: 

• Bachelor of Science in Nursing (BSN). 

• Active and unencumbered RN license in the state of California.

• Active BLS and First Aid Certification.

• Minimum of 5 years of clinical nursing experience, with demonstrated proficiency in triaging and managing complex patient cases.

• Minimum of 3 years of comprehensive supervisory experience, showcasing the ability to effectively lead, mentor, and motivate a multidisciplinary clinical team to achieve high-performance standards.

• Minimum of 2 years of dedicated experience in diabetes care or management. 

• In-depth knowledge of regulatory compliance in healthcare, with a focus on California regulations.

• Excellent communication, conflict resolution, and team-building skills, with a commitment to fostering a collaborative and patient-centered work environment.

Preferred Qualifications:

• Fluency in both English and Spanish

• Experience in design and/or improvement work

• Experience volunteering in your community

• Known for thinking outside the box to improve member care