Director of Operations

Director of Operations

Who we are

Vayu Health is a non-profit healthcare community-based organization in California launching a completely different care model for low-income people living with uncontrolled chronic conditions (starting with people with diabetes) who also have high social and behavioral needs. We seek like-minded people passionate about equity, person-centered care, and reducing barriers to accessing high-caliber care. We believe that a significant shift is needed in the way we care.  

We are and believe in

• Acting with passion and creativity

• Leading with integrity

• Committing to being better

• Achieving strength through teams 

• Inclusivity, where all individuals should be treated with grace and dignity

The Opportunity

We are seeking a Director of Operations to partner as a dyad with the Director of Clinical Care to reimagine, implement, and scale a value-based, whole-person outpatient care model. This leader will oversee operational excellence, optimize workflows, and establish infrastructure to support a growing team, from twelve to ~forty employees, and a rapidly increasing member population, ~400 members at multiple sites within the next few years. 

Working in a dyad partnership with the Director of Clinical Care, this leader is responsible for designing, implementing, and optimizing scalable operational workflows, policies, and technologies that enable our multidisciplinary care teams to deliver high-quality, efficient, and patient-centered care. This role ensures that our systems, data, compliance, and backend processes empower the care team to focus on what they do best—caring for members.

The ideal candidate is a strategic thinker and operational expert who thrives in a dynamic, fast-growing healthcare environment. They bring a deep understanding of healthcare operations and technology, with the ability to integrate systems, streamline processes, and remove barriers to high-quality care delivery in our communities.

Core Responsibilities

• Collaboration and Leadership:

  • Serve as the operational counterpart to the Director of Clinical Care in the dyad leadership model, ensuring alignment between front and back end clinical care delivery 

  • Build strong relationships and collaborate effectively with clinical teams to ensure that operational processes meet the needs of providers and members.

  • Mentor and develop operational staff, fostering a collaborative and high-performing team culture.

  • Help build and maintain partnerships with vendors, consultants, FQHCs, health plans, and other stakeholders.

• Operational Excellence & Efficiency in Care Delivery:

  • Foster a culture of innovation by creating a collaborative environment with strategic, shared decision-making in our early-stage startup.

  • Develop, implement, and optimize operational and supportive clinical care operation workflows, processes, and tools to support and scale seamless care and business operations across multiple sites.

  • Help design, integrate, implement, optimize, manage, and scale backend clinical operations to support front-end clinical and business workflows such as for our EMR, billing, clinical data and reporting, etc to optimize member and team care as well as for the business over time.

  • Leverage healthcare technology solutions to improve operational effectiveness, data management, patient outcomes, and care team and patient experience.

• Scalable Expansion While Keeping to Clinical Excellence:

  • Help create and support strategies, design, and management (ie compliance, risk, governance) and capabilities (ie technology, data) to support the organization’s growth in staff and members.

  • Help plan and execute site expansions, ensuring smooth transitions and adherence to organizational goals.

  • Collaborate on panel size management, productivity metrics, and care access optimization as membership and care teams increase.

• Technology, Data, & Compliance Integration

  • Oversee data collection, quality control, and dashboard development to drive operational insights and continuous improvement.

  • Ensure that EMR, telehealth platforms (texting, calling, video), and care coordination tools are effectively integrated into clinical workflows.

  • Maintain compliance with healthcare regulations, accreditation requirements, and health plan contracts.

  • Collaborate with clinical leadership to implement policies and procedures that support regulatory and quality standards.

• Process Improvement and Quality:

  • Develop and implement data-driven initiatives to improve workflows, clinical outcomes, and member satisfaction.

  • Analyze metrics to identify areas for improvement and lead process redesign efforts.

  • Support risk management strategies by developing and implementing policies and protocols that align with regulatory requirements.

• People and Culture Growth:

  • Help recruitment of members and employees. 

  • Inspire and build an effective and confident care, operations, and admin team to transform care to meet the needs of our growing number of members.

Qualifications

• Bachelor’s degree in healthcare administration, public health, or a related field (Master’s preferred).

• Minimum of 5 years in healthcare operations leadership, preferably in a community health or startup setting.

• Proven experience in scaling and managing operational processes in a healthcare environment.

• Strong familiarity with value-based care models and multidisciplinary team workflows.

• Proficiency in EMR systems and technology integration.

• Expertise in project management, process improvement, and operational metrics.

• Excellent communication, collaboration, and problem-solving skills.

• Experience working in dyad leadership models with clinical counterparts.

Personal Attributes

• Humble, warm, and approachable leadership style.

• Flexible and adaptable, able to thrive in a fast-paced, dynamic environment.

• Strong organizational and facilitation skills.

• Excellent listener with a patient-centered approach.

• Location: Remote, must be willing to travel for team meetings 

Vayu Health offers a competitive total compensation package that includes:

• Base salary range: $130,000 - $180,000 

• Medical, dental, and vision 

• 11 paid holidays

• 15 vacation days, 9 sick days, two professional development days, and three bereavement days with no waiting period

• Basic Life AD&D insurance

• 401k

• Employee Assistance Program

• Additional voluntary benefits include pet insurance, auto & home insurance, identity theft protection, and more!

Salary : $130,000 - $180,000