What are the responsibilities and job description for the Remote - Amazon Connect Consultant position at VBEST Software Inc?
Title : Amazon Connect Consultant Location : Remote Duration : 6 Months Job Description :
- Amazon Development with Amazon Connect experience.
- Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps / services.
- Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
- Design and lead Implementation of Amazon Connect processes including new / modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
- Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
- Act as the technical liaison between offshore technical team and customers / partners.
- Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas
- Lead delivery teams as a senior technical leader in a hands-on capacity.
- Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
- IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.
- Excellent analytical and communication (oral & written) skills. Nice to Have :
- Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect
- Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)
- Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel…)
Salary : $60
