Demo

Contact Center Supervisor

VBeyond Corporation
Worcester, MA Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 2/20/2025
  • Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
  • Personal Lines Insurance experience is mandatory
  • Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
  • Training: Implementing training programs and continuously training agents
  • Resolving issues: Anticipating escalations and taking over calls when needed
  • Optimizing procedures: Devising ways to improve processes and keep staff motivated


Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

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