What are the responsibilities and job description for the Deskside Support Engineer position at VBeyond Corporation?
Deskside Support Engineer
Clifton, NJ (Onsite)
Contract
• Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
• Onsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
• Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
• Onsite maintenance and support of customer’s printers, which includes consumables replacement and troubleshooting for fixing print Issues
• Coordinate with Engineering team to ensure incidents are resolved according to service level targets
• Perform final checks prior to closing incidents:
• User confirmation that service has been restored
• User satisfaction survey
• Confirmation of correct incident categorization for Problem Management
• Confirmation of sufficient resolution detail for Problem Management
• Assessment of any required changes to Configuration Management System
• Update the Knowledge base
Required Qualifications
• Good communication skills
• Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).
• Ability to solve complex hardware and software issues.
• Hands-on experience with Windows/Linux/Mac OS environments
• BSc in Computer Science or relevant field
