What are the responsibilities and job description for the Lead Conversion Specialist position at VBG (Veteran Benefits Guide)?
Job Description
Job Description
Description : Who we are :
VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans by submitting their VA (Veteran Affairs) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.
What We Are Looking For :
Join our team as a key contributor to a pioneering web application, designed to enhance medical care delivery nationwide. As Product Manager, you will play a crucial role in the product lifecycle, supporting everything from ideation and design to launch and continuous improvement. This is a great opportunity to grow your product management career while positively impacting the lives of our community.
What We Offer :
We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team :
- Work / life balance : We offer a Monday – Friday 8 a.m. to 5 p.m. schedule.
- Benefits : Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 80 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a floating holiday, 401k with company match after 90 days.
- Growth and Development : In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
Summary :
A Lead Conversion Specialist is a committed individual possessing excellent customer service skills, communication skills, and persuasive ability (with a soft sales focus,) working in a fast-paced environment and successfully working independently or on a team.
This role is typically the first point of contact for clients interested in our service and involves direct client contact via email, telephone, or other real-time means. This position is instrumental in communicating and explaining the value of our services, which requires sales and persuasive techniques for those clients still unsure of engaging with us. This function also serves as the initial primary gatekeeper for the onboarding of client information and ensures compliance with Company requirements to move the client forward with our services, requiring extraordinary attention to detail. As the Lead Conversion Specialist, I must be able to implement and support change, promote a positive team attitude, and effectively respond to unexpected changes or demands.
Essential Functions :
Qualifications or Competency :
Education :
High school Diploma / GED or higher is preferred and at least 1 year of related experience and / or training.
Work Environment :
The job will be based in the company’s Las Vegas headquarters. This position is expected to be an “in-office role” and will have limited situational opportunity to be a hybrid role after successful completion of the 90-day probationary period. Role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Where we are located :
This position is based in our Las Vegas office on E. Warm Springs Road. This is an in-office position.
EEO :
Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
Requirements :
