Verizon Customer Success Trainee

Verizon Customer Success Trainee – Make an Impact at VBI Group in the Virginia Beach Region!

Are you someone who thrives on building meaningful relationships, solving problems, and ensuring that clients have the best experience possible? Do you want to play a key role in a dynamic and growing company that is changing the game in the consulting industry? If so, then we want YOU to join us as a Verizon Customer Success Trainee at VBI Group. In this role, you'll be at the forefront of our client experience, helping us forge lasting relationships, elevate service standards, and support the alignment between our sales and marketing teams. Ready to take your career to the next level while making a difference for clients? Let’s dive in!

We’re all about creating exceptional client experiences, and as a Verizon Customer Success Trainee, you’ll be a key player in delivering on that promise. You’ll work closely with both the sales and marketing teams to ensure that our clients not only get the solutions they need, but also feel heard, valued, and supported throughout their journey. Whether you’re troubleshooting an issue, coordinating post-sale efforts, or communicating valuable insights to the sales and marketing teams, your role will be pivotal in shaping our client's success. It’s all about relationship-building, problem-solving, and collaborating with internal teams to ensure we exceed client expectations at every turn.

Key Responsibilities of the Verizon Customer Success Trainee:

• Client Onboarding & Support – Guide new clients through the onboarding process, ensuring a smooth transition and fostering a positive first impression
• Ongoing Client Communication – Serve as the main point of contact for clients, responding to inquiries and providing timely updates on project statuses or changes
• Problem Resolution – Address any client concerns or issues with empathy and efficiency, working cross-functionally with sales and marketing to resolve challenges quickly
• Sales and Strategy Collaboration – Work closely with the sales and support teams to ensure that client feedback and needs are communicated effectively and that new solutions align with client expectations
• Client Retention – Implement strategies to strengthen relationships and keep clients engaged, ensuring high satisfaction and retention rates
• Reporting and Feedback – Provide regular feedback and detailed reports on client interactions, trends, and satisfaction levels, helping both sales and marketing adjust strategies as needed
• Client Education – Educate clients on new products, services, and opportunities, helping them maximize the value of their relationship with the company
• Account Management – Work with the sales team to identify upsell or cross-sell opportunities and develop account growth strategies that align with client goals
• Process Improvement – Continuously look for ways to improve internal processes related to client communication, onboarding, and satisfaction to enhance the overall client experience

Key Requirements for the Verizon Customer Success Trainee:

• Bachelor’s Degree – A degree in Business, Marketing, Communications, or a related field is highly desired
• Proven Experience in Client Service – Previous experience in client-facing roles, especially in sales, marketing, or account management
• Excellent Communication Skills – Strong verbal and written communication abilities to build rapport and ensure clarity in client interactions
• Problem-Solving Abilities – Ability to think quickly, troubleshoot issues, and work collaboratively with internal teams to resolve client concerns
• Team-Oriented Mindset – Comfortable working alongside both sales and marketing teams, understanding how your role intersects with their efforts
• Attention to Detail – A keen eye for accuracy in reporting, tracking client interactions, and identifying opportunities for service improvement
• Time Management Skills – Efficient at managing multiple client relationships and competing priorities, especially in a fast-paced environment

As a Verizon Customer Success Trainee at VBI Group, you’ll be helping clients achieve their goals while fostering long-lasting relationships. If you're ready to join a company that values innovation, teamwork, and client satisfaction, we want to hear from you. Apply today to be part of a forward-thinking team where every day brings new challenges and opportunities for success!

Job Type: Full-time

Pay: $46,500.00 - $58,500.00 per year

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $46,500 - $58,500