What are the responsibilities and job description for the IT Field Engineer I position at VC3?
Job Description
Job Description
Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility.
The Field Analyst / Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence.
In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our customers face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.
Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by :
Serve as One
Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success.
Passionately Curious
Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning.
Own It
Own IT” is about having the courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Go Beyond
Go Beyond” is taking that extra step to create moments that are unexpected but appreciated.
Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.
The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
- Have full-time access to a vehicle, a valid driver’s license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada.
- Drive to clients’ offices as required by remote staff.
- Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time.
- Set up new computer hardware, software, and peripherals.
- Train and educate VC3 clients on technical standards.
- Troubleshoot and resolve issues that require an onsite presence with :
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
Additional Responsibilities :
Skills, Knowledge & Expertise
Windows Server
Additional info you will want to know :
National health insurance coverage with two plan options
