What are the responsibilities and job description for the IT Systems Engineer II position at VC3?
Description
The Systems Engineer II is primarily responsible for providing advanced level technical assistance and support to VC3 clients. In addition to this, the Systems Engineer II serves as an escalation point for our Service Desk and Escalation teams when an issue reaches beyond the scope of support provided by lower technical tiers.
Our People :
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus :
Our team members play a pivotal role in our focus : Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth :
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and / or tier 2 scope of support
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve issues with :
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
Virus / malware removal
Additional Responsibilities :
Skills, Knowledge and Expertise
Windows Server
Hyper-V
Additional information you will want to know :
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
