What are the responsibilities and job description for the Desktop Support I position at VC5 Consulting?
Company Job Title- Desktop Support I
Mode of Hire- Contract
Location- Los Angeles, California
Onsite / Offsite -
Hybrid, needs to be in LA
Position Summary :
They will provide technical support to end-users by troubleshooting hardware, software, and network issues in a Windows environment through phone, email, or ticketing systems like Zoho Helpdesk, NinjaOne, and Hude. They assist with password resets, software installations, and system updates while maintaining detailed records of support requests. The role requires strong problem-solving and communication skills, along with experience in IT support tools and troubleshooting techniques. When necessary, they escalate complex issues to higher-level support teams, ensuring efficient resolution and minimizing downtime for users.
Company Summary :
This family-owned IT support and services provider serves residential and business clients locally, nationwide, and overseas. The company offers computer sales, service, and support, including web design, development, hosting, and digital signage solutions. As a value-added reseller of PC components, systems, and services, it partners with top-quality component manufacturers. Equipped to handle tasks ranging from PC setup and complex network infrastructure design to web design and security, the company provides comprehensive technology solutions.
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