What are the responsibilities and job description for the Desktop support position at VC5 Consulting?
Desktop Support
Position Summary :
The Desktop Support Technician is responsible for providing technical assistance and support to end-users with Windows-based desktop systems.
The role involves troubleshooting hardware and software issues, installing and configuring applications, and ensuring the smooth operation of computer workstations and related equipment.
Responsibilities :
- Provide day-to-day technical support for Windows desktop systems, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain Windows operating systems (Windows 10, 11) and applications.
- Assist with setting up and maintaining user accounts, permissions, and passwords.
- Diagnose and resolve technical issues, both remotely and on-site.
- Collaborate with IT teams to support server and network infrastructures.
- Maintain documentation of issues, resolutions, and IT processes.
- Ensure timely response to support requests and escalate complex issues when necessary.
- Educate and assist users in using Windows operating systems and applications effectively.
Skills / Requirements
- Demonstrated ability to communicate by phone or in person effectively
- Demonstrated writing ability
- Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
- Knowledge of information technology and products and services
- Demonstrated analytical and troubleshooting skills
- Demonstrated ability to work in a challenging environment
- Shows initiative and acts independently to resolve problems
- Knowledge of the following technologies : Microsoft Office 365, Microsoft Windows Server, Microsoft Active Directory, Microsoft SCCM, Microsoft Print Services, LAN / WAN Infrastructure, VMWare ESX / Veeam, and Data Backups
- Knowledge in audio-visual support for Zoom, Microsoft Teams, and similar platforms.
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Last updated : 2024-11-26
