What are the responsibilities and job description for the Program/Project Manager - Client Facing IT Business Partner position at VC5 Consulting?
Job Details
Job Description:
Role and Responsibilities
- Lead IT product strategy, programs and initiatives which supports the medium and long term goals of the Business Unit.
- Develop and maintain a product and solutions roadmap and backlog which includes short term tactical and longer term strategic solutions. Review the product plans with internal stakeholders on a frequent and regular basis.
- Collaboratively work with business units to identify and define business challenges and assist in the development of workable IT solutions to achieve business objectives.
- Proactively define business opportunities & assist with the development of actionable solutions.
- Partner with key stakeholders to understand and document requirements.
- Collaborate with IT Support, monitor system stabilization and be the focal during any outages.
- Establish and maintain good relationships with internal and external stakeholders and establish an environment of honesty, trust and reliability.
- Become an integral part of the larger team and ensure teamwork is fostered internally and externally.
- Define processes, operating procedures, & metrics, along with refining & implement procedures and policies
- Promote and Facilitate collecting, inputting, and reporting of information to and from operational applications.
- Engage & motivate associates with effective communication to promote a high performing team.
- Follow best practices for release management with formal acceptance of new systems features, go/no-go decision reviews and effective communication during and post-product releases.
- Provide technical expertise through the execution of presentations and demos to internal clients.
- Develop skills & competencies based on current and projected technical requirements.
- Lead and/or participate in operational work discussions serving as the IT liaison to the business units.
- Serve as a champion to the business for any internal and external IT communication.
Day to day responsibilities include:
- Collaboratively work with business units to identify and define business challenges and assist in the development of workable solutions through IT to achieve business objectives
- Assist business and engineers in the development of clear and actionable IT project requirements
- Lead and/or participate in operational work discussions
- Working with operational team members to utilize IT tools effectively to facilitate the flow of information and to track work products
- Facilitating the inputting, collecting and reporting of information to and from operational applications
- Work with business to adequately understand daily business process and dependent IT systems to effectively and continuously look for better ways to use existing technology
- Serve as a champion to the business for any internal IT communication
- Manage all projects through project lifecycle including project identification, benefit analysis, project execution, testing, reporting and organizational change management.
Position Requirements:
- Demonstrative experience building strong relationships with internal/external customers
- Experience in a fast-paced environment where the quick learning and initiative are key to an individual’s success
- Be able to map business process(s) to solutions in order to adequately capture business requirements and understand all dependencies with perspective changes
- Ability to quickly understand the operational application capability and understand the flow of information
- Knowledgeable in the area of report development
- Capable of working effectively with all levels
- Strong process documentation skills
- Good understanding of IT Application Change Management practices. Someone with experience implementing ITIL or COBIT is a plus
- Knowledgeable of the Software Development Life Cycle process
- Excellent project management skills
- Capable of performing demos and or presentations to internal clients
Qualifications:
- BS/BA degree in Computer Science, Information Systems, MIS or related technical field or 4 to 5 years of managerial experience in Information Technology
- Demonstrative experience utilizing Agile project methodology
- Work experience using Jira Software for project management
- PMP and/or CSM certification preferred
- Experience in Agile implementation methodologies
- Experience facilitating technical design sessions and leading technical team meetings
- Outstanding oral and written communication skills
- 5 - 7 years’ project management experience
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