What are the responsibilities and job description for the Assistant Hospital Manager position at VCA Animal Hospitals?
The Assistant Hospital Manager—under the guidance of the Hospital Manager and with the support of the Regional Operations Director —performs a wide range of administrative activities related to the hospital. The Assistant Hospital Manager mentors the staff and oversees the business operations, the quality of patient care and client service, and ensures a profitable operation of the practice.
Skills and Qualifications
- 2 to 3 years of client service and veterinary experience.
- Knowledge of sales and marketing techniques.
- Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
- The ability to make decisions, delegate responsibility and achieve results with hospital team members.
- Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
- Respect for and willingness to work with clients and their pets.
- Must be able to handle multiple tasks and deal with an environment of changing priorities.
Job Responsibilities
- Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
- Prepare staff schedules and assist the Hospital Manager in monitoring payroll so that the hospital operates within the given budgetary guidelines.
- Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and approval of the Hospital Manager and Regional Management team.
- Review the P&L Report monthly and partner with the Hospital Manager and/or Regional Operations Director to increase revenue and limit expenses.
- Participate in the annual evaluation process with the Hospital Manager
- Organize and conduct monthly staff meetings as directed by Hospital Manager or Medical Director.
- Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
- Minimizing patient stress and discomfort.
- Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
- Supervise the administration and case review of client service or medical complaints.
- Positively represent the hospital and VCA in the professional community and to the general public.
- Maintain a dependable and flexible schedule to insure the needs of the hospital are met.
- Attend regional meetings if requested by Regional management.
- Travel (no further than your home hospital) may be needed for training
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
