What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
JOIN OUR TEAM at VCA Berwyn Animal Hospital as a Client Service Representative!
Schedule: Full-time opportunity
Compensation: $16 - 18 /hr. The starting range is determined by skill set and years of experience.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
About Our Hospital: VCA Berwyn Animal Hospital has been serving the community for over 50 years. We are AAHA accredited and believe in providing the best possible care to our patients. Our team is close-knit and very supportive and this feels like our second home.
Benefits of joining the VCA Team!
Leadership opportunities and Career Development Programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
- Referral bonuses and Competitive wages
- Medical, dental & vision insurance for you and your family
- Life, long and short-term disability insurance included
- Paid parental leave
- Paid vacation, sick time, and holiday pay
- 401(k) with corporate match
- Pet care discounts (40-100%)
- Associate-led equity, inclusion, and diversity groups
- Free Continuing Education through our online WoofU
- Associate discounts on major cell phone carriers, car rentals, entertainment, and more!
- Plus so much more!
Apply today!
Address: 2845 S Harlem Ave, Berwyn, IL 60402
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Salary : $16 - $18
