What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
As the face of VCA Valley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
- Manage a high volume of incoming phone calls and emails, addressing client questions, concerns, and appointment requests efficiently.
- Schedule and confirm appointments, and handle patient records with accuracy and confidentiality.
- Process payments, including insurance claims and financial transactions, and provide clients with clear explanations of costs and billing procedures.
- Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
- Handle and resolve client concerns or complaints with tact and empathy, maintaining a high level of service.
- Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
- Assist with administrative tasks such as data entry, filing, and inventory management as needed.
Qualifications:
- Previous experience in a client service role, preferably in a veterinary or medical setting, is highly desirable.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Proficiency with office software and electronic medical records systems.
- A compassionate attitude towards animals and their owners.
- Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
