What are the responsibilities and job description for the Customer Service Representative position at VCA Animal Hospitals?
In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include:
- Warmly greeting clients in person or over the phone.
- Handling telephone calls, texts, emails, WOOFware and Teams messages.
- Managing patient check-ins, appointment scheduling, and confirmations.
- Explaining treatment plan fees and invoicing to clients.
- Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
- Offering alternate payment methods to clients.
- Managing patient records for appointments.
- Overseeing electronic medical records, reports, and correspondences.
- Ensuring appointments, medical records, and electronic payments are well-organized.
- Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
- Making quality decisions to choose the most appropriate course of action.
- Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
- Participating in webinars and other continuing education opportunities to expand your knowledge and skills
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
