What are the responsibilities and job description for the Front Desk Veterinary Receptionist position at VCA Animal Hospitals?
VCA Veterinary Emergency Service & Veterinary Specialty Center is seeking an experienced Full-Time Client Service Representative to join our team in Middleton, WI.
Why We Need You
As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Cleaning customer facing areas.
VCA adds value to your compensation package with the following:
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space and Lyra Health)
- Life and Long Term Disability insurance
- Paid Parental leave
- Pet care discounts
- So much more!!
Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
Address: 1612 N High Point Rd, Middleton, WI 53562
