What are the responsibilities and job description for the Veterinary Customer Service Coordinator in Greenwood Village, CO position at VCA Animal Hospitals?
Veterinary Client Service Coordinator Full-Time
We are seeking a Client Service Coordinator with EXPERIENCE IN THE VETERINAY FIELD to join our team. We are a small 3 doctor general practice in beautiful Greenwood Village. We are conveniently located in The Orchards shopping plaza, walking distance to Starbucks, King Soopers, Rice Bistro, Chuck & Don's and many other shops. Our VCA Orchard team enjoys working together and having fun while providing the highest standard of care to our patients and clients. We have built a low-drama, inclusive and collaborative culture and are looking for a new associate with these values.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable and professional to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Coordinator sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. This position is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.
• Opportunities to train under our technical associates to gain veterinary assistant skills.
We offer a competitive compensation and benefits package for eligible employees, including:
• Generous pet care discounts for up to four pets
• Scrubs
• Medical/dental/vision insurance
• Paid time off
• 401(k) retirement plan
• Life insurance
• Continuing education opportunities, tech assistant training if interested
• Health and well-being program that provides resources and training
Compensation based on experience, $17.00 - $20.00 per hour to start.
We are accepting applications through May 15, 2025.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Salary : $17 - $20
