What are the responsibilities and job description for the Client Services Representative position at VCA East Islip Animal Hospital?
- We are seeking an experience client service representative to join our team at VCA East Islip Animal Hospital. As the face of VCA, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
- We need someone who would be responsible for customer service, greeting visitors, answering the phone, engage with clients and who quickly understands clients needs. With every opportunity, we aim to exceed each pet owner's expectations.
- We need someone who is able to schedule and confirm appointments, must have excellent computer skills.
- Must be able to handle outbound and inbound calls for follow ups, able to present and explain fees, including the process of payments, able to recommend and select products to our clients including prescriptions recommended by the doctor, able to answer questions regarding products and service, including educating client on general animal husbandry and non-medical pet care questions with guidance from the doctors.
- Maintain medical records, chart reports and corresponding and the ability to handle money correctly. The responsibility would also include hospital maintenance, including removal of animal waste and ensuring the facility is clean and neat at all time- both inside and out.
- Keep clients informed of expected waiting time, if there is a delay and the doctors are behind schedule.
- Must be able to multitask while working in environment of stress.
- Able to lift 40 pounds, this position also requires the ability to walk, stand and reach constantly during a minimum of eight hours per day.
- Dependable attendance is required, maintain a professional appearance, any allergies to animals must be controllable through medications.
- Must be willing to work long hours or regular hours and nights/weekends is a most. Experience in a veterinary hospital or other doctor's office is a plus.
Salary : $19 - $19