What are the responsibilities and job description for the Care Concierge position at VCA?
VCA Peachtree Animal Hospital located in Chamblee, GA is looking for a full-time Care Concierge who enjoys practicing advanced medicine with a cohesive, tenured team.
VeterinaryCare Concierge
Do you love pets?Are you enthusiastic about deliveringanamazing pet care experience? We are searching for afriendly,outgoing,and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.
At VCA Animal Hospitals, westrive todeliveraseamlessdigital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management softwareto raise the bar for pet care.The Care Conciergewill use these tools and their interpersonal skills toprovide an unmatched experience for our clients from pre-visit prepto hospital visitstopost visit follow up. This role will alsoassist veterinarians bycapturingmedical notes during thepatientexaminationand create treatment plansto review with clients.
This is animportantrolein our hospitalthat requiresexcellent client service skills,strongmultitaskingskills,superior listening skills, capability to learn medical terminology, andthe ability toquickly captureaccuratemedical recordsin a fast-pacedhealthcareenvironment.
What You’ll Do
Reachout to clients prior to their visit to set expectations and collect required information
Greet clients at their appointment time and bring them into the exam room
Assist veterinarians by entering electronic medical records in real-time during thepatientexam
Create, present,and explaintreatment plansper the veterinarian’s recommendations
Coordinate treatments with the veterinary technician team
Book follow up appointments andactivate prescription delivery for clients
Review discharge instructions including medications with clients
Checkout andcollectpaymentin the exam room
Follow up with clients to check onpatientsand communicate any test results
Qualifications
Friendly, outgoing, and persuasive personality
Minimum2years’experienceinhospitality,healthcare, or related industry
Amazing client service skills
Excellent written and verbal communication skills
Capable of listening to client concerns with desire to help solve their issues
Action oriented, independent, self-starter, but also a strong team player
Comfortable working in a fast-pacedhealthcareenvironment
Strong computerand technologyskills
Exceptional listening and transcription skills
Capable of learning medical terminology
Ability to type 60wpm
Comfortable around animals
Willingness to assist with animal restraint, if needed
Hospital Website
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including :
Health & Wellness
- Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
- 401k retirement savings plan with company match
- Health / dental / vision insurance, infertility benefits, gender affirmation services
- Paid parental, vacation and sick leave
Professional Development
Additional Benefits
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
