What are the responsibilities and job description for the Account Manager, Construction Materials position at vcfo?
Position Overview
vcfo is partnering with a leading manufacturer of wood cladding and decking products. Our client caters to architects, designers, and builders seeking unique and beautiful wood products with exceptional performance. They were the first company in North America to produce shou-sugi-ban a charred wood finishing technique with origins in Japan on a large commercial scale and is growing rapidly.
Founded in 1985 with a focus on reclaimed wood, our client has reinvented itself over the past decade while remaining family-owned and focused on our core goals : pushing the boundaries of the use of wood in today's design and building industries; telling the story of wood with a creative approach and a focus on the future; promoting and utilizing sustainable practices and clean technologies; and working hand in hand with design and building professionals to add value and beauty to their projects through the use of wood.
They are looking for a passionate, motivated, and experienced Account Manager to support their Account Executives efforts.
Job Responsibilities
- Provide customer support and account management duties to an assigned client base of architects, designers, builders, and general contractors in Southern California with the support of Account Executive and Sales Manager
- Serve as a point of contact for existing clients and maintain positive relationships, address inquiries, answer questions, and provide both general and technical information about their products and processes.
- Support Sales Staff through local sample delivery and meet regularly with assigned client accounts, virtually or in person.
- Evaluate client needs and propose actions to Account Executive.
- Assist in the development and implementation of processes and policies to ensure positive relationships with clients.
- Assist Account Executive in identifying new opportunities
- Vet incoming leads and inquiries
- Create Opportunities, Contacts, Quotes and Customer Orders in NetSuite ERP
- Ensure ERP system is accurately updated with client and order information
- Travel to the company HQ in Austin, TX 3-4 times per year for training, continuing education and team building.
Benefits :
Supplemental Pay :
Requirements :
