General Manager

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guest Satisfaction

• Focus on creating memorable guest and associate experiences.
• Be available during peak arrival, departure, and breakfast hours to assist the front desk team and interact with guests daily.
• Review daily arrival lists for special comments including VIPs. Provide welcome amenities and ensure all special requests are followed up by the front desk team.
• Interact professionally with guests, clients, and associates in all email, telephone, and face-to-face interactions.
• Respond the same day or within 24 hours to all guest email inquiries and comments.
• Review Guest Satisfaction Scores and respond to guest alerts per SOP.
• Exceed expectations of a TripAdvisor score of 4.5 or better.
• Work closely with AGM on special programming to enhance the guest experience.
• Create wow moments; provide Guest Delight and Positive First Impressions daily.

Requirements:

• A passion for the great outdoors.
• 5 years management experience in the hospitality industry or related industry.
• 2 years of General Manager experience in the hospitality industry or related industry.
• Ability to coordinate and oversee a team.
• Strong verbal and written communication skills, including representing the property with the press.
• Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word.
• Experience with Google Suite products and Asana preferred.
• Familiarity with Airstreams and/or RVs is preferred.
• Strong math and quantitative reasoning skills.
• Ability to solve problems in creative ways and with limited resources.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Shift:

• 8 hour shift

Experience:

• hospitality industry: 5 years (Required)
• General Manager: 2 years (Required)

Ability to Commute:

• Falmouth, MA 02541 (Required)

Work Location: In person

Salary : $110,000 - $120,000