Assistant Clinical Manager - Urology Clinic
Adult Outpatient Pavilion, 11th Floor
Hours : Monday-Friday, 8 : 00 AM - 4 : 30 PM (with late days until 5 : 00 PM)
The Urology Clinic at VCU Health System is seeking a dynamic and experienced Assistant Clinical Manager to join our team. This role is pivotal in coordinating patient care and ensuring smooth clinical operations for adult patients with a variety of urologic conditions, including cancer cases (bladder, kidney, prostate), mobility issues, and other urologic diseases. As an Assistant Clinical Manager, you will work closely with clinical leadership to optimize care delivery, maintain efficient workflows, and foster a supportive and collaborative environment among staff.
This role is located at the Adult Outpatient Pavilion Downtown
Hours are Monday-Friday, 8am-4 : 30pm (with late days until 5pm)
Key Responsibilities :
- Patient Care Coordination : Oversee patient flow, ensuring timely and effective care delivery in a fast-paced clinical environment. Actively participate in patient visits, including procedures such as catheter exchanges (urethral and suprapubic), PTNS, void trials, cystoscopies, and vasectomies.
- Staff Leadership : Supervise and support a team of Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Clinical Medical Assistants (CMAs), and Patient Care Technicians (PCTs). Foster teamwork and ensure that staff have the resources and training needed to provide exceptional care.
- Operational Oversight : Manage day-to-day clinical operations, including staffing, supply chain management, and clinic organization. Monitor and maintain efficient workflows, ensuring smooth patient transitions through the clinic.
- Collaboration and Communication : Serve as a key resource and liaison between staff, providers, administration, and other disciplines. Collaborate with clinic leadership to ensure the clinic operates in alignment with VCU Health System's mission and Magnet Hospital standards.
- Quality Improvement & Patient Engagement : Promote a culture of excellence in patient care. Actively support the continuous optimization of nursing practices, fostering patient satisfaction, engagement, and trust.
- Performance Management : Assist with team member development, providing feedback, guidance, and support. Participate in team-building and staff engagement initiatives to enhance workplace morale and performance.
- Administrative Support : Assist with various administrative tasks related to the clinic's operations, including scheduling, patient documentation, and reporting.
Required Qualifications :
Bachelor's Degree in Nursing (BSN)Active RN license in the state of VirginiaMinimum of 3 years of nursing experience in a clinical setting, preferably in urology or a related fieldStrong leadership and team management skills, with a focus on communication, collaboration, and problem-solvingExperience in managing clinical workflows, patient care coordination, and staff supervisionAbility to prioritize and manage high-volume patient visits in a fast-paced environmentDemonstrated commitment to patient-centered care, continuous improvement, and quality outcomesVCU Health System offers :
Competitive salary and benefits packageOpportunity to work in a Magnet-recognized hospitalProfessional development opportunities and support for continuingEducation
Application Process :
To apply, please submit your resume and cover letter outlining your qualifications and interest in this position. VCU Health System is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.
This job description outlines the essential responsibilities and qualifications for the Assistant Clinical Manager position. It's designed to highlight the key functions of the role, while conveying the clinic's emphasis on teamwork, quality care, and leadership in a busy clinical environment.
Essential Job Statements
Performance Expectation : Pertains to Staff in Licensed Nursing Positions ONLY :
Supervises care provided by maintaining high visibility to patients / families and staff in clinical area(s).Share accountabilities with manager for unit / department / organizational goals achievements including patient experience, team member engagement and continuous process improvement.In collaboration with appropriate leadership staff management to include recruitment, retention, coaching, training, evaluation and development, as well as preparation and delegation of work schedules and workflow in conjunction with regional clinical manager.Provides leadership and serves as a resource in the provision of patient care and unit activities including workflow implementation, ordering of supplies, staffing model changes, model. In collaboration with local leadership assists staff in development of problem solving and decision-making skills.Maintains all records pertaining to the staff competency and quality audits and other related records Collaborate with leadership to review and advise clinic fiscal needs.Performance Expectation : Nurse / Patient Relationship
The Assistant Clinical Manager reinforces, and role models a holistic approach in preserving a therapeutic nurse / patient relationship throughout the health care continuum as evidenced by :Assists in the adaptation of communication styles and techniques based on individual patient and or family needs.Communicates with patients to resolve questions or concerns and role modeling appropriate responses to patient / family concerns.Identifies potential safety hazards and using BEEP tools to resolve.When necessary, escalates safety incidents. De-escalates behaviors that can create potential safety concerns and escalating to the appropriate level.Participate in appropriate analysis, follow-up, and prevention of further safety events. Empowers staff to assist patients throughout the health care continuum, gain sense of control and participate in their recovery.Promotes a climate of holistic, non-judgmental care, relationship-based care.Anticipates variables affecting patient comfort by observing for verbal or nonverbal behaviors that indicate patient and visitor discomfort, pain, distress or dissatisfaction.Role models how to promote positive patient outcomes by advocating for patients through adapting and challenging current systems.Performance Expectation : Education
The Assistant Clinical Manager maintains an environment that is conducive to positive learning experiencesfor students and healthcare professionals as evidenced by :Promotes and assists staff within their scope of practice in using a variety of teaching strategies appropriate to the patient / visitor and staff needs.Serves as a clinical resource to all staff and students.Is committed to continuous learning through participating in educational and professional improvement programs.Creates an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree)Encourage, facilitate Evidence Based Practice Projects, and disseminate findings.Coordinates with Nurse Clinician and Clinical Manager to ensure educational requirements and clinical competencies are maintained for clinical staff.Performance Expectation : Nursing Process
The Assistant Clinical Manager demonstrates competent use of the nursing process as a problem-solving model in :Focuses on the overall needs of the clinic and assesses patient / staff in need of assistance.Manages the flow of the clinic for consistency and efficiency of care and assisting with the prioritization of activities for patients on the unit.Takes a proactive role in implementing multidisciplinary coordination of care for specific patient population.Coordinates a safe and timely direct admission / discharge process to optimize clinic capacity.Takes appropriate actions to enhance positive outcomes, even in the most challenging situations.Promotes high-level, cost-effective care in clinic through team assignments, by assessing adequacy of resources for patient care, anticipating staffing needs and going into staffing when needed. (up to 80%)Performance Expectation : Leadership / Collaboration, EBP & Professional Development
The Assistant Clinical Manager collaborates on and demonstrates professionalism, and understanding for peers and other clinical disciplines and participates as an effective member of the patient care team to formulate an integrated approach to care as evidenced by :Participates or leads department / organization-wide committees that improve patient care or administrative systems.Effectively communicates concerns and seeks guidance when needed in resolving problems from appropriate clinical and / or administrative leaders in a timely manner.Successfully manages concerns from patients, families and other departments and follows to resolve. Refers unresolved issues to the appropriate leader.Adapts to rapid change and serves as a positive role model during change initiatives.Reinforces an environment that fosters open communication and mutual respect among caregivers and between staff, patients, and visitors.Collaborates with management and participates or leads performance improvement projects.Participates in the interdisciplinary model in a collaborative and holistic approach to patient care and leads clinic throughput. Adheres to regulatory standards / guidelines (CMS, Joint Commission, CGCHAPS, etc.) in personal practice by role modeling those standards.Collaborates to develop action plans with leadership for improvement / compliance (CMS, Joint Commission, CGCHAPS, etc.)Patient Population
Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.
Employment Qualifications
Required Education :
Bachelor's Degree from a professional nursing program recognized and or approved by the corresponding Board of Nursing.
Preferred Education : N / A
Licensure / Certification Required :
Current RN licensure in Virginia or eligible compact state
Licensure / Certification Preferred :
Certification in specialty area.
Minimum Qualifications
Years and Type of Required :
Experience Minimum of three (3) years of clinical experience with at least one year as an RN.
Clinical experience can include CMA, LPN athletic trainer or other technical clinical positions
Charge Nurse or supervisory experience preferred or demonstrated leadership skills in previous roles
Other Knowledge, Skills and Abilities Required :
Cultural Responsiveness :
Other Knowledge, Skills and Abilities Preferred :
Experience in Academic Health Care experience, Experience with similar patient population in an ambulatory care either setting or as applicable to area of practice
Physical Requirements
includes use of assistance devices as appropriate) :
Physical : Lifting 50-100 lbs.
Other : exposure to potentially hazardous and infectious substances
Activities : Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion
Mental / Sensory : Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical / Critical thinking
Emotional : Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
Urology experience preferred
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