What are the responsibilities and job description for the Senior Patient Safety & Quality Consultant- Ambulatory Care- Days position at VCU Health?
The Patient Safety & Quality Consultant Sr. is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, service line and care site level. The role serves as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Patient Safety & Quality Consultant Sr. serves as a subject matter expert in established performance improvement techniques and strategies. The role is responsible for leading the successful management of change to ensure improvements are spread and a sustainability plan is implemented. The Patient Safety & Quality Consultant Sr. manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. This role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability. The role mentors department and hospital staff in Safety, Quality and Project Management methodologies and tools. The role reports to their manager under the Director of their division of the Department of Quality & Safety.
Essential Job Statements
Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through leading collaboration, learning and communication.
Performs other duties as assigned and leading special projects in order to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field
Preferred Education:
N/A
Licensure/Certification Required:
Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Licensure/Certification Preferred:
Certified Professional in Healthcare Quality (CPHQ) preferred
Certified Professional in Patient Safety (CPPS) preferred
Certified Project Manager (PMP) preferred
Lean Six Sigma Black Belt preferred
Project Management Professional (PMP) or Lean Six Sigma Green Belt
Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) required within 1 year to maintain position
Minimum Qualifications
Years and Type of Required Experience
Minimum of four (4) years’ experience in Patient Safety/Quality & Process Improvement/Project Management
Experience leading change initiatives in a large, complex health care delivery system
Proficient in using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio
Years And Type Of Preferred Experience
Experience in an academic medical center environment
Other Knowledge, Skills And Abilities Required:
Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills And Abilities Preferred:
N/A
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May be required to car travel to off-site locations occasionally
Physical Requirements
Lifting/ Carrying (0-50 lbs.)
Push/ Pull (0-50 lbs.)
Bending
Work Position
Sitting, Walking, Standing
Physical Requirements
Additional Physical Requirements/ Hazards
Manual dexterity (eye/hand coordination)
Repetitive arm/hand movements
Finger Dexterity
Hazards
N/A
Mental/Sensory
Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional
Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
Days
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Essential Job Statements
Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through leading collaboration, learning and communication.
- Lead the implementation of processes for engagement and teamwork
- Create learning opportunities to advance the organization
- Communicate effectively in multiple venues via multiple routes
- Ensure appropriate use of data to drive change and improvement
- Serve as mentor and subject matter expert in above
- Lead the use of performance and process improvement tools
- Lead the implementation of change management methodology
- Lead the employment of project management tactics
- Serve as mentor and subject matter expert in above
- Design and implement data structure and plans to support initiatives
- Integrate data from multiple sources into initiatives
- Use statistical and data visualization methods
- Serve as mentor and subject matter expert in above
- Facilitate root cause analyses and FMEAs
- Ensure incorporation of high-reliability principles to improvement initiatives
- Ensure focus remains on process-driven solutions rather than people-driven ones
- Promote psychological safety through transparency of data and information.
- Serve as mentor and subject matter expert in above
- Lead the integration of population health management strategies into initiatives
- Apply a holistic approach to improvement
- Collaborate to improve care processes and transitions
- Update professional knowledge applicable to the role by participating in and leading education opportunities such as reading professional publications and networking locally and regionally.
- Complete required continuing education to maintain certification (as applicable).
Performs other duties as assigned and leading special projects in order to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field
Preferred Education:
N/A
Licensure/Certification Required:
Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Licensure/Certification Preferred:
Certified Professional in Healthcare Quality (CPHQ) preferred
Certified Professional in Patient Safety (CPPS) preferred
Certified Project Manager (PMP) preferred
Lean Six Sigma Black Belt preferred
Project Management Professional (PMP) or Lean Six Sigma Green Belt
Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) required within 1 year to maintain position
Minimum Qualifications
Years and Type of Required Experience
Minimum of four (4) years’ experience in Patient Safety/Quality & Process Improvement/Project Management
Experience leading change initiatives in a large, complex health care delivery system
Proficient in using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio
Years And Type Of Preferred Experience
Experience in an academic medical center environment
Other Knowledge, Skills And Abilities Required:
Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills And Abilities Preferred:
N/A
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May be required to car travel to off-site locations occasionally
Physical Requirements
Lifting/ Carrying (0-50 lbs.)
Push/ Pull (0-50 lbs.)
Bending
Work Position
Sitting, Walking, Standing
Physical Requirements
Additional Physical Requirements/ Hazards
Manual dexterity (eye/hand coordination)
Repetitive arm/hand movements
Finger Dexterity
Hazards
N/A
Mental/Sensory
Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional
Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
Days
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
