What are the responsibilities and job description for the Service Desk Tech I position at VCU Health?
The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience
Experience PREFERRED: N/A
Education/training PREFERRED: N/A
Independent action(s) required:
Works under close supervision normally receiving detailed instructions.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Work hours and work day requirements may vary based on job assignment.
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting
Repetitive motion:
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading,
Logical thinking:
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience
Experience PREFERRED: N/A
Education/training PREFERRED: N/A
Independent action(s) required:
Works under close supervision normally receiving detailed instructions.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Work hours and work day requirements may vary based on job assignment.
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting
Repetitive motion:
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading,
Logical thinking:
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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