Financial Aid Operations Specialist

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All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Job Code 35011 Recruitment Pool All Applicants Posting Number req7040 Unit Offc of Strategic Enrollment Mngmnt Department 1919 Financial Aid Department Website Link https://semss.vcu.edu/ Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & Responsibilities

Position Summary

The Office of Financial Aid and Scholarships in the Division of Strategic Enrollment Management and Student Success is recruiting for an Operations Specialist to support student enrollment, retention, and success at VCU. Reporting to the Assistant Director of Operations, the Operations Specialist performs activities related to the effective operations of VCU financial aid programs.

If you are looking for a change in job or career path, this position may be the right one for you! We provide training to all new employees, so no experience is required. This position is a hybrid position where remote work is optional up to 40% of the week.

Below is a list of some of the benefits you can enjoy as a VCU employee:

• Extensive retirement and health benefits: https://hr.vcu.edu/current-employees/benefits/
• VCU's superior work environment: https://www.vcu.edu/faculty-and-staff/
• VCU's Diverse Student and Staff Populations: https://www.vcu.edu/about-vcu/
• Paid time off available at the beginning of employment
• Tuition benefits that reimburse tuition for up to two classes a semester
  
  

Core Responsibilities

Financial Aid Operations – Award and Risk Management (65%):

• Complete verification review and processing steps, review and respond to students experiencing extenuating circumstances impacting aid needs, adjust awards based on changes in Student Aid Index.
• Troubleshoots inquiries with third-party verification servicer.
• Responds timely to counselor requests for pending items such as updating student award packages and verification material.
• Completes related reports on a daily, weekly, or as-needed basis including, but not limited to: Subsequent ISIR, Residency Mismatch, Level Mismatch, C-Flag, Disbursement Error, Counselor Request Form. Refund Exception, Overaward, Unusual Enrollment History, Housing Error, Pell History, Loan History, and Loan Extract and Reject Error Logs or Private Loan Error Logs.
• Keeps financial management system (Banner) updated with accurate document requirements to reflect current status after processing forms.
• Communicates with students via email regarding document deficiency or loan status.
• Review applications and request forms for completeness and accuracy.
• Track incomplete forms and communicate with students and staff to resolve issues.
• Assists with awarding of financial aid packages for the fall, spring, and summer semesters.
• Originates federal Direct Loans, including PLUS loans.
• Certifies private alternative loans and communicates with lenders to resolve issues.
• Corresponds with external stakeholders and lenders in a concise and professional manner.
• Handles sensitive and confidential information with discretion.
• Monitors accounts for over-awards or overlapping loan periods and completes related outreach.
• Identifies students who can be offered a prorated loan for final term of study.
• Ensures loans are correctly posted in the financial management system (Banner) under the correct SAY code, BBAY code, budget group, and packaging group.
• Remains current on collaborative dashboards for PLUS loan or private loans and is actively transparent with updating the account with a comment.
• Participates in annual Agency Risk Management and Internal Control Standards evaluation process.
• Collaborates with spot-checking and testing in Banner during new year setup.
  
  

Culture of Care and Collaboration (10%):

• Listens to and anticipates staff and student needs.
• Responds to inquiries from colleagues in an accurate and timely manner.
• Maintains a solutions-driven outlook to resolve an inquiry, knowing that it impacts a student’s enrollment, retention, and success.
• Works with other departments or areas outside of Student Financial Services as needed to support the financial aid operational needs of the University.
  
  

WorkFlow Management (15%):

• Independently plans, organizes, and prioritizes work to meet scheduled deadlines.
• Informs supervisor when assigned reports are complete.
• Ensures accuracy and timely processing of all applications and student requests.
• Manages documents in the ImageNow workflow queue.
  
  

Other Duties (10%):

• Serves on department committees (e.g. Satisfactory Academic Progress, Professional Judgment) and workgroups as necessary.
• Maintains up-to-date knowledge of federal, state, and institutional regulations and policies. Supplements formal office training by seeking information independently.
• Attends NASFAA, VASFAA, or Department of Education trainings as assigned, in addition to staff trainings.
• Processes special projects and reports including, but not limited to: Secondary citizenship checks with DHS, Emergency relief fund applications, Study abroad/consortium agreements, Co-op processing, and Computer expense/budget adjustment requests.
• Provides support in other areas during peak season, such as scholarship processing, application review, or loan processing to meet the needs of the department.
• Prepares outgoing mailings as required.
• Other duties as required by Financial Aid and Scholarships leadership.
  
  

Qualifications

Minimum Hiring Standards

• High school degree or GED.
• Proficient in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
• Strong organization and time management skills.
• Displays a strong attention to detail.
• Experience in a high-volume, customer-oriented environment.
• Self-motivated individual with the ability to excel within a complex, high-volume operation with a high degree of accuracy.
• Ability to work cooperatively with a wide range of diverse constituents and colleagues.
• Ability to communicate effectively, in writing and verbally, with constituents of the University.
• Ability to understand the relationship between the Student Financial Services unit.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.
  
  

Preferred Qualifications

• Bachelor’s degree in progress or completed.
• Experience with major areas of higher education financial aid business process and operations.
• Experience using student information systems such as Banner, CPS, COD, NSLDS, ElmSelect software, and Perceptive Content.
• Demonstrated experience supporting office projects toward successful and timely resolutions to drive student enrollment, retention, and success.
  
  

Other Position Details

• This position is a hybrid position with remote options, up to 40% of the time.
• Posting will close 3/23/25 at 7PM
  
  

FLSA University Employee Job FTE 100% Exemption Status Non-Exempt Restricted Position No E-Class Job Category University Employee ORP Eligible No Salary Range Up to $38,000 Compensation Type Salaried Target Hire Date 5/5/2025 Contact Information for Candidates

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