Revenue Cycle Operations Training Supervisor - Patient Access

The Revenue Cycle Operations (RCO) Patient Access Training Supervisor is responsible for providing direction and leadership for the Revenue Cycle Training Team. They are responsible for designing, delivering, and evaluating initiatives aimed at enhancing workforce capabilities. Areas of ownership include Patient Access and Call Center Scheduling and Registration. The RCO Patient Access Training Supervisor will oversee the RCO Training Coordinators and will ensure they are able to deliver high quality training and complete trainee workflow audits in a timely and accurate manner. Essential Job Statements Establishes, executes, and monitors standard training across all revenue cycle and call center workflows executed by VCU Health staff to influence achievement of revenue cycle excellence in the patient access space. Trains Training Coordinators on standard workflows and ensures high quality delivery of training. Maintains onboarding training schedules and works with Training Coordinators to ensure rooms are set up with all required equipment. Manages and executes the onboarding training audit program to ensure all new trainees are able to complete workflows correctly and efficiently upon onboarding conclusion. Manages delivery of supplementary training as needed. Supports the development and design of training that supports different learning styles. Analyzes, assesses, and evaluates the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow up testing, post-training surveys, etc. Continually looks for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks. Identifies and reports areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc. Performs other duties as assigned and/or participates in special projects, as needed. Accepts alternate assignments, as required. Patient Population: N/A Employment Qualifications Required Education: High school diploma or equivalent Preferred Education: Bachelor’s Degree Healthcare Administration; Business Administration Finance, Teaching, or a Closely related Field. Experience accepted in Lieu of education Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: Diversity Equity and Inclusion certification preferred. Certified Healthcare Access Manager preferred Minimum Qualifications Years and Type of Required Experience: Required: 3 years of experience in professional learning and development. Preferred: 6 years of experience in professional learning and development, with 1-3 years of supervisory experience. Other Knowledge, Skills and Abilities Required: Ability to provide effective leadership and collaborative direction of operations to staff at all access points for practice/clinics. Cultural Responsiveness: Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.) Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements Hazards: N/A Mental/Sensory – Emotional Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.