What are the responsibilities and job description for the Desktop Support - Tech lounge position at VDart Inc?
Role Desktop Support Tech Lounge
Location New York NY (Onsite from day 1)
Note Candidate with exp. in Banking domain is must.
- Provide desk side support to various business lines / departments.
- Responsible for end user hardware / software installation troubleshooting and maintenance.
- Responsible for end user hardware / software procurement inventory and allocation management
- Responsible for coordination with other service teams for incident resolution and request provisioning
- 2nd3rd line desktop support experience
- Outstanding customer service
- Outstanding presentation & communication
- Strong Microsoft Windows os experience Especially for Windows 10
- Fault analysis for Microsoft Office 365 Suite
- 2nd line fault analysis and experience of Outlook / Exchange online
- Mobile device Support
- Experience of supporting VPN and remote connection tools in relation to Broadband technologies.
- Experience providing remote fault analysis via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Vacancy : 1
