Genesys Cloud Developer

Role: Genesys Lead developer (Hands-on)

Hire: Contract

Mode: Seattle WA - Remote

NOTE: Mandate Skill: Please check consultants with Genesys call flow, Genesys AI Features / LLM exposure, Integration & ecosystem

Job Description

We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities

Genesys Preferred qualifications

• Cloud CX3
• Genesys Architect experience
• Call Flow build experience
• Data Tables and Call routing in Genesys Experience
• WFM experience in Genesys nice to have
• Genesys Developer Data actions experience best practices
• Genesys IVR development experience
• DTMF
• Genesys dialog engine bots
• Genesys Participant data familiarization
• Data Actions development experience
• Familiar with Genesys APIs and data
• Familiar with Genesys support cases and escalations
• Contact Center for health care domain knowledge nice to have
• Understanding of natural language IVR implementations nice to have
• Genesys Chat experience Build support

Skills

Mandatory Skills : Genesys call flow, Genesys AI Features / LLM exposure, Integration & ecosystem

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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