Microsoft Admin

Job Description

Job Description

Job Title : Microsoft Admin

Location : IL / Chicago - Remote

Duration : 8 Months

Job Description :

• Ability to troubleshoot complex systems
• In-depth knowledge of client, network, and server-side troubleshooting methods
• Understanding of Windows configuration management via WMI, policy, registry, and scripting
• Excellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholders
• Self-motivated with the ability to successfully prioritize tasks, as well as, function independently and collaboratively
• Familiarity with Hyper V virtual environment
• Knowledge of TCP / IP and Wireless network (Wi-Fi) setup
• Analysis and investigation skills, with a structured approach to problem-solving
• Outstanding customer service skills.
• Knowledge of Microsoft technologies (Active Directory, Configman, Intune, Azure AD)
• Knowledge of larger organization network infrastructure
• Knowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutions
• In-depth knowledge of technical troubleshooting with Windows systems
• Ability to perform end-user training on Windows platforms
• Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
• Tests and deploys of new and updated software to Windows client systems
• Implements policy changes on clients via the most appropriate methods
• Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications
• Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet
• Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.
• Creates and maintains documentation for Windows Management processes, procedures, and configurations
• Defines and manages the device support lifecycle for Windows systems within the classroom and across the institution
• Manages and configures the Windows System, including, developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc.
• Uses applications for device lockdown to prevent student tampering; monitoring / tracking tools to ensure student time-on-task; and efficient educator workflows.
• Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the District
• Collaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipated
• Updates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks
• Takes the lead for discovery and ownership of Windows desktop and related product issues
• Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS
• Collaborates with teachers on Google Apps for Education on Windows devices
• Collaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessments
• Other duties as assigned
• In order to be successful and achieve the above responsibilities, the Windows Management Engineer must possess the following qualifications :
• Understanding of at least one enterprise-level configuration management tool such as Microsoft Configuration Manager, Windows InTune, etc
• Familiarity with virtualization technologies and implementations in a distributed server and VDI ecosystem
• Strong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutions.

Skills :