What are the responsibilities and job description for the PC Refresh Technician position at VDart Inc?
Job Title: PC Refresh Technician
Work Location: Washington, DC (Onsite)
Contract
Description:
A PC refresh technician helps users to upgrade their computers operating system or replace an old laptop or personal computer. As a refresh technician, your job duties also include troubleshooting issues for users of obsolete operating systems or users who are having difficulties with upgrades.
Responsibilities:
Follow documentation to complete computer provisioning.
Set up and configure computers and peripheral equipment such as monitor, printer, scanner, etc.
Conducted data migration and backups, including user account creation and Windows settings configuration for PCs.
Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
Respond to support requests and assist in troubleshooting any problems that arise
Attempt to replicate reported technical problems and look for solutions
Ensure all software and hardware is up-to-date and install updates as required
Perform routine preventative maintenance to avoid system outages and failures
Maintain computer documentation for colleagues to reference
Train colleagues on how to effectively use computer systems and components
Use ServiceNow ticketing system for documenting migration/refresh activities daily.
Skills & Qualifications:
Certificate or associate's degree in a relevant field.
DOS Command and scripting understanding.
Exemplify strong attention to detail.
Ability to understand and brainstorm creative solutions to complex problems is essential
Must have strong time management skills and work productively with minimal supervision
Familiarity and understanding of the functions of basic computer hardware and software
Strong written and verbal communication skills and a collaborative attitude are a must
Ability to explain technical problems in layman's terms
Must have sound analytical thinking skills and attention to detail
Resource must have Windows 10 experience
Experience Level:
1 year to Entry Level
1 years' experience in a technical support or customer service role are desired.
Salary : $19 - $25
