What are the responsibilities and job description for the Telecom Systems Administrator - WAN & VoIP position at VDart, Inc.?
Job Details
Job Title: Telecom Systems Administrator - WAN & VoIP
Location: Phoenix, AZ ( Onsite )
Duration/Term: Long Term Contract
Job Description
We are seeking an experienced Telecom Systems Administrator to oversee our enterprise telecom infrastructure, including voice systems, WAN circuits, and vendor relationships. In this role, you will manage WAN circuit provisioning, upgrades, terminations, and procurement while ensuring seamless connectivity and compliance with U.S. telecom regulations. You will also handle purchase order processing for telecom services and optimize costs while maintaining high service levels.
Key Responsibilities
- Telecom & WAN Circuit Administration:
- Manage, configure, and maintain VoIP, PBX, SIP trunks, and Unified Communications systems.
- Oversee WAN circuit provisioning, bandwidth upgrades, and circuit decommissioning with ISPs.
- Monitor MPLS, SD-WAN, DIA, and broadband services to ensure uptime and optimal performance.
- Work with local and national ISPs (e.g., AT&T, CenturyLink, Comcast, Verizon, Lumen, Cox) for circuit orders and issue resolution.
- Troubleshoot VoIP, SIP, call quality (QoS), jitter, and latency issues.
- Purchase Order & Vendor Management:
- Handle end-to-end purchase order processing for telecom services and circuit procurement.
- Collaborate with finance and procurement teams for budget planning and cost approvals.
- Negotiate vendor contracts, SLAs, and service pricing to optimize telecom expenses.
- Track invoices, renewals, and billing disputes with ISPs and telecom vendors.
- WAN Circuit Lifecycle Management:
- Coordinate new circuit installations, upgrades, and migrations with internal teams and ISPs.
- Ensure compliance with U.S. telecom regulations (FCC, E911, CALEA, STIR/SHAKEN).
- Maintain an updated inventory of active and decommissioned circuits.
- Implement failover, redundancy, and disaster recovery strategies for WAN circuits.
- Troubleshooting & Performance Monitoring:
- Utilize network monitoring tools (SolarWinds, PRTG, Cisco Prime, ThousandEyes) for real-time analysis.
- Identify and resolve packet loss, jitter, VoIP call drops, and network outages.
- Conduct root cause analysis (RCA) for telecom disruptions and implement proactive measures.
- Documentation & Compliance:
- Maintain detailed records of circuit orders, network diagrams, SLAs, and vendor contacts.
- Ensure adherence to E911 compliance and telecom security policies.
- Document troubleshooting guides, cost-saving initiatives, and best practices.
Qualifications
Must-Have:
- Bachelor s degree in Telecommunications, Networking, or a related field.
- Minimum 7 years of experience in telecom administration, VoIP, and WAN circuit management.
- Experience in purchase order processing, vendor contracts, and procurement workflows.
- Strong knowledge of WAN technologies (MPLS, SD-WAN, BGP, QoS, VPNs, SIP, RTP, STP).
- Hands-on experience with telecom vendors (Cisco, Avaya, Mitel, Alcatel-Lucent, Microsoft Teams, Zoom, RingCentral, etc.).
- Familiarity with U.S. telecom regulations (FCC, E911, STIR/SHAKEN, CALEA).
- Ability to work with Arizona-based ISPs and telecom providers for service provisioning and escalations.
- Excellent documentation and reporting skills for telecom assets, budgets, and performance tracking.
Key Skills
Telecom Administration, VoIP, WAN Circuit Management, MPLS, SD-WAN, BGP, QoS, VPN, SIP, RTP, STP, Cisco, Avaya, Mitel, Alcatel-Lucent, Microsoft Teams, Zoom, RingCentral, FCC, E911, STIR/SHAKEN, CALEA, Vendor Management, Purchase Order Processing, Documentation.
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