What are the responsibilities and job description for the NOC Engineer position at VDart Inc?
Job Title : NOC Engineer
Location : San Diego, CA
Job Description:
A Network Operations Center (NOC) Team Lead plays a crucial role in managing and overseeing the operations of a NOC team. Here are some key responsibilities and qualifications typically associated with this role
Responsibilities:
1. Team Management:
Supervise and mentor a team of NOC Engineers.
Schedule shifts, assign tasks, and ensure 24/7 network monitoring and support.
2. Technical Leadership:
Provide technical guidance and support in troubleshooting complex issues.
Act as the first escalation point for network faults.
3. Network Monitoring:
Ensure accurate network fault reports and timely escalation notifications.
Maintain and update network availability reports.
4. Training and Development:
Provide technical training on tools, technologies, and processes.
Champion knowledge sharing and regular updates to the knowledge base.
5. Process Improvement:
Identify opportunities for process improvements, automation, and efficiency enhancements.
6. SLA Management:
Manage Service Level Agreements (SLAs) for third party links.
Prepare monthly outage reports and ensure prompt reporting of network faults.
7. Performance Management:
Support the team in meeting their goals and conduct continuous performance monitoring and evaluation.
Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, or a related field.
- 8 10 years of relevant work experience.
- Certifications such as CCNA or CCNP are desirable.
- Strong telecommunications and IP design skills.
- Understanding of ITIL v4 service management.
- Excellent verbal and written communication skills.
- Hands on experience with routing, switching, and VPN technology.
- Experience with wired and wireless point to point and point to multipoint technologies is a plus.
- Proficiency with Juniper and Cisco DNA.
- Experience with MPLS, BGP, QoS, DDoS mitigation, VPN technologies, DMVPN, Nokia, and NSP.
- Familiarity with ServiceNow, Splunk, ExtraHop, and NetBrain.
