Operations/Shipping Technician

Essential Functions

Process prescriptions as needed, including: gathering and recording patient and insurance information in the computer system, accurately labeling, and filling prescriptions. Get approval from the Staff Pharmacist for each prescription, as well as major medical insurance approval as needed 

Communicate with patients and insurance companies to verify information and coverage. Resolve issues and rejected claims as needed. Submit prior authorization paperwork as needed for patient prescriptions

Print and organize shipping labels and appropriate paperwork needed for each order. Pack prescriptions in stable packaging for shipment to patients

Manage pharmaceutical inventory and anticipate future needs. Order drugs as needed to adequately meet customer demand 

Prepare daily shipping list for Intake Coordinators to determine future shipping dates for prescriptions

Contact patients to review VSP policies and procedures and to set up refills

Manage inbound and outbound calls and emails.

Track deliveries to ensure prescription packages arrived as scheduled

Ensure compliance with relevant laws, regulations and professional standards, as well as company policies and procedures.

Attend and contribute to departmental meetings. May assist in training new staff.

Work Environment

This position operates in a closed-door pharmacy environment supported by an on-site pharmacist.

Competencies

Knowledge of insurance formularies, brand name and generic medications, pharmacy laws, and insurance requirements. Requires computer and calculator skills, expert customer service skills, ability to understand and follow policies and procedures, written and oral communication proficiency, accuracy, time management,  teamwork, collaboration skills, organizational skills, expert telephone skills, ability to handle frequent interruptions, and email skill. Ability to meet tight deadlines and handle changing priorities and emergencies.

Physical demands typical of this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for long periods of time, walk, use hands and fingers to operate a computer keyboard, mouse, and other computer or office equipment. Visual acuity to read printed material and a computer screen and ability to concentrate. May require bending, climbing and occasional lifting of up to 30 lbs.

Supervisory Responsibility

N/A

Travel

N/A

Required Education and Experience

Completion of a Pharmacy Technician Program with Board Certification and 1-3 years  of experience as a Pharmacy Technician.

Knowledge of NDC (National Drug Code)

Preferred Education and Experience

Retail Pharmacy Experience

Security Clearance/Background Check

Pass a federal background check, child abuse clearance, TB test, and drug screen.

AA/EEO Statement

If required.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This job description has been approved by all levels of management